Voice OTP settings
Voice providers are used to send voice OTPs. There are two options for sending voice messages:
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Default—No Voice OTP gateway. However, Voice OTP settings are inherited from the parent virtual server if they are configured.
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Custom—Select this option to configure the virtual server to send voice messages via a service provider to which you have subscribed. You can verify the ability to send voice messages by entering the phone number of a device capable of receiving voice messages in the Sender's Phone Number field.
Prior to configuring STA, configure a custom voice provider. The voice provider that you configure applies to the organization and its sub-organizations.
You can also customize the voice OTP messages that the virtual server sends.
Configure STA to use a custom voice provider
To configure STA to use a custom voice provider:
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On the STA Token Management console, select Comms > Communications > Voice OTP Settings.
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Select Custom.
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Provide the details about the voice provider that you are using:
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Voice Provider—Twilio.
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Account Id—Provided by Twilio.
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Authentication Token—Provided by Twilio.
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Sender's Phone Numbers—Provided by Twilio. The numbers from which you will receive calls.
Phone numbers must contain digits only and must begin with a country code.
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Delay between messages (ms)—The delay between calls in milliseconds.
The only voice provider supported is Twilio. Refer to Twilio for details.
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Select Apply.
Recommended settings
The recommended settings are:
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SMS template in Challenge Response mode
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Numeric PIN's only (complex PINS are not supported)
Related information
Other tasks related to the Voice OTP feature include:
