Customize voice OTP messages
You can customize the voice OTP messages that are sent by the virtual server.
Alphanumeric PINs and alphanumeric OTP values are not supported with Voice OTP.
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On the STA Token Management console, select Comms > Communications > Voice OTP Messages.
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Select Custom.
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Select a Voice OTP Message Type.
The voice message types and corresponding text are listed below:
Message type Message text New Challenge/Response A new authenticator has been assigned to <USER_ID>. Your temporary PIN is <VOICE_PIN>. Your temporary PIN is <VOICE_PIN>. You will receive a passcode during your next authentication. New PIN Please enter the passcode <NEXT_VOICE_OTP> and your new PIN <VOICE_PIN>. Please enter the passcode <NEXT_VOICE_OTP> and your new PIN <VOICE_PIN>. New PIN Change Next Please enter the passcode <NEXT_VOICE_OTP> and your temporary PIN <VOICE_PIN>. Please enter the passcode <NEXT_VOICE_OTP> and your temporary PIN <VOICE_PIN>. Your temporary PIN must be changed during the next authentication. New Quick Log A new authenticator has been assigned to <USER_ID>. Your temporary PIN is <VOICE_PIN>. Your temporary PIN is <VOICE_PIN>. The passcode is <NEXT_VOICE_OTP>. The passcode is <NEXT_VOICE_OTP>. New Quick Log with no PIN A new authenticator has been assigned to <USER_ID>. The passcode is <NEXT_VOICE_OTP>. The passcode is <NEXT_VOICE_OTP>. Next OTP Please enter your PIN and passcode together <NEXT_VOICE_OTP>. Please enter your PIN and passcode together <NEXT_VOICE_OTP>. Next OTP with no PIN Please enter the passcode <NEXT_VOICE_OTP>. Please enter the passcode <NEXT_VOICE_OTP>. Test Successful The voice configuration test was successful. Thank you! No notification is sent for a challenge/response token that is enrolled without a PIN.
The following tags are used in the message content:
Tag Description <NEXT_VOICE_OTP> OTP - Digits only <USER_ID> User ID <VOICE_PIN> PIN - Digits only
Related information
Other tasks related to the Voice OTP feature include: