Troubleshooting

This page provides troubleshooting strategies and solutions for the common errors.

Error: 1722

The following error message displays in the installer window while:

• Installing the agent

  

• Uninstalling the agent

  

Possible causes

This error can occur if:

• The Epic Hyperspace/Hyperdrive application is not installed or configured properly, which leads to a failure in the SafeNetEPIC DLL registration or unregistration.

Solution

Perform the following steps to resolve the issue:

1. Open command prompt as an administrator.

2. Navigate to the agent installation directory. For example,

   • cd C:\Program Files<x86>\Epic (for 64-bit operating system)
   • cd C:\Program File\Epic (for 32-bit operating system)

3. Now, execute the following command:

   • To fix the Installation error, register the SafeNetEPIC DLL using:

   bash RegisterSafeNetEPIC.dll.exe install

   • To fix the Uninstallation error, unregister the SafeNetEPIC DLL using:

   bash RegisterSafeNetEPIC.dll.exe uninstall