<br>

A line break that causes text following this tag to appear on a new line

<accountName />

Company name associated with the Virtual Server

<remaining />

The remaining, or unused, capacity in the Virtual Server

<total />

The total capacity allocated to the Virtual Server

<active />

Virtual Server service as set by the service provider (enabled or disabled)

<type />

Virtual Server service type (Virtual Service Provider, Subscriber, evaluation)

<daysLeft />

<stepDate />

Service stop date as set by the service provider

<dateTime />

Timestamp of an event

<firstName>

First name of a user

<lastName>

Last name of a user

<reportName />

Name of a report

<name />

User ID 

<taskeID />

Provisioning task number generated by the Virtual Server

<count />

Number of users that did not complete self-enrollment before the provisioning task expired

<username />

A user’s UserID (User Detail)

<Uaddress />

Address (User Detail)

<Ucity />

City (User Detail)

<Uprovince />

State or province (User Detail)

<Upostal />

Postal or zip code (User Detail)

<Ucountry />

Country (User Detail)

<orgName />

Account name (Virtual Server)

<Oaddress />

Account address (Virtual Server)

<Oprovince />

Account state or province (Virtual Server)

<Opostal />

Account postal or zip code (Virtual Server)

<Ocountry />

Account country (Virtual Server)

<capLeft />

Remaining Virtual Server license capacity

<capTotal />

Total license capacity for the Virtual Server

<expiryDate />

Server license expiration date

<expiryTime />

Days remaining before license expires

<capLeft />

Service capacity remaining

<capTotal />

Service capacity total

<tokenList />

Serial numbers of tokens that are no longer associated with users

<freeSpace />

Disk space remaining

<diskSize/>

Total disk space

<percentageFree />

Percentage of available space versus total disk size

<consoleLink />

Unique URL for validating the operator and logging on to the SAS console

<username />

Unique userID used by the operator to log on to the SAS console

<unlockTime/>

The time when a user account will automatically unlock

<organization />

Account to which a user belongs

<state />

Operator account status (active, pending, suspended)

<remaining />

Quantity of SMS credits in inventory for the Virtual Server

<selfEnrollURL />

Unique URL sent to the user for self-enrollment

<addList />

List of users added by synchronization with an external user data source

<ignoreList />

Total number of users not updated during synchronization because these users already exist in the Virtual Server

<updateList />

Total number of users removed by synchronization, because the users no longer exist in the external data source

<removeList />

List of users who were removed by synchronization because the users no longer exist in the external data source

<totalMarkforRemoval />

Total number of users who were not found in the external data source during synchronization. These users are removed from the Virtual Server after 24 hours have elapsed.

<markedList />

List of users who were not found in the external data source during synchronization. These users are removed from the Virtual Server after 24 hours have elapsed.

<tokenType />

Type of token. You can add this optional tag to the self-enrollment email message.

The email recipient can use the token type to look up token-specific information. In the email, the <tokenType/> tag is replaced with the specific token type.

<time />

Date and time of the request by a user to be issued a token

<oldState />

State of the token (such as assigned, active, and so on) when the token was assigned to the user

<newState />

State a token is moved to by the Virtual Server when the user to which it was assigned can no longer be found

<serial />

Serial number of a token

<remaining />

Quantity of a token type remaining in inventory

<total />

Total quantity of tokens registered in the Virtual Server

<failAttempts />

The number of consecutive failed logon attempts

Enrollment

Sent to Users receiving BlackBerry token by email. First of two messages.

<productName /> Auth Node Changes

<firstName /> <lastName />:

This e-mail will assist you in the installation and activation of your new SafeNet token into your Blackberry. Step one is to install the Token Authenticator and Token Attachment handler application on your BlackBerry. Step two is the installation and activation of the actual token.  Please make note of the PIN below, as it is required to activate your token.

To install the Token Authenticator "Over-the-Air", browse to the URL below with your BlackBerry.  If the application is installed via Desktop Manager (USB) or Blackberry Enterprise Server, this step is not necessary.  Again, please make note of your token activation PIN.  Your token will be issued to you shortly.

<blackberryURL />

Your token activation PIN is: <tokenPIN />

Alert

Sent to recipients receiving reports by email

<productName /> Report Results

<accountName />

Results of the report <reportName /> are attached.

Alert

Sent when a user exceeds the maximum number of attempts to self-enroll.

Enrollment Lockout

<accountName />,

The user <name /> has been locked out of self-enrollment at <dateTime /> because there have been too many failed attempts to enroll.

User <name /> has been locked out of self-enrollment

Enrollment

Sent when a user during enrollment of a token provisioned using a shipping authority.

Enrollment Validation

This email is to validate an ongoing enrollment attempt.

Your validation code is <code />.

If you are not in the process of enrolling a token, this e-mail can be ignored.

Your enrollment validation code is <code />.

Sent when a provisioning task expires before all users in the task have completed self-enrollment.

<productName /> Reservation is Expired

Provisioning task <taskID /> has expired in account <accountName /> with <count /> users still pending enrollment.

They will no longer be able to complete enrollment.

Reservation expired for user <userName />

Alert

Sent when manually assigning a hardware token.

<productName /> Token Assignment Notification

A hardware token has been assigned

<firstName /> <lastName />: <userName />

At:

<Uaddress />

<Ucity />

<Uprovince />

<Upostal />

<Ucountry />

In company:

<orgName />

At:

<Oaddress />

<Ocity />

<Oprovince />

<Opostal />

<Ocountry />

Alert

Sent when auto-provisioning a hardware token.

<productName /> Token Provisioning Notification

A hardware token has been provisioned

<firstName /> <lastName />: <userName />

At:

<Uaddress />

<Ucity />

<Uprovince />

<Upostal />

<Ucountry />

In company:

<orgName />

At:

<Oaddress />

<Ocity />

<Oprovince />

<Opostal />

<Ocountry />

HAlert

Sent X days before license expires.

<productName /> License Expiry Warning

This message is a warning that your <productName /> system is nearing its license expiry.

Your license expires on <expiryDate />.

You have <expiryTime /> day(s) left before <productName /> shuts down.

License expiry warning: Your license expires on <expiryDate />

Alert

Lists tokens no longer associated with users caused when users are removed from external user source before revoking token.

List of <productName /> Token Users Not Found

The following list contains tokens that have had their state set to <newState /> because the users they were assigned to can no longer be found by SAS.

<tokenList />

Tokens have been orphaned in SAS. Log in to see the details.

HAlert

Sent when disk space falls below minimum threshold.

<productName /> Low Disk Space Warning

This message is to report that the free disk space on system drive <driveLetter /> is low.

Details:

Time of Report: <dateTime />

Free Space: <freeSpace /> bytes.

Disk Size: <diskSize /> bytes.

Percentage Free: <percentageFree />

Low disk space warning. <percentageFree />% free on <driveLetter />

Enrollment

Sent to user when promoted to Virtual Server Operator.

<productName /> Email Validation

To activate your Operator account in the <productName /> Authentication Manager you must logon by following the link and using the e-mail address indicated below:

Logon link: <consoleLink />

E-mail: <userName />

Welcome to <productName />. Logon at <consoleLink />

Alert

Sent to an operator when a user account becomes locked. (Account Lockout/Unlock Policy)

<productName /> User Lockout Alert

Attention:

The following user has been locked out of authentication access until <unlockTime />, following <failedAttempts /> consecutive failed logon attempts:

Name: <firstName /> <lastName />

Username: <userName />

Account: <organization />

Account <userName /> in organization <organization /> has been locked.

Alert

Sent when an operator’s status changes. (active, pending, suspended)

Operator Status Change

Attention:

The following operator's state has been changed to <state />

User Account: <userName />

Account: <accountName />

<organization />: <userName />'s operator status changed to <state />

Attention:

The following user's authentication access has been unlocked:

Name: <firstName /> <lastName />

Username: <userName />

Account: <organization />

Account Unlock Alert: User: <userName /> Organization <organization />

Alert

Sent when Virtual Server capacity falls below threshold.

<productName /> Capacity

<accountName />

You are approaching your maximum capacity. <remaining /> left out of <total />

Approaching capacity: <remaining /> left of <total />

Alert

Sent when Virtual Server SMS credits falls below threshold.

<productName /> SMS Credits

<accountName />,

Your available SMS credits are getting low. You have <remaining /> left.

SMS Credits low. <remaining /> left

Alert

Sent to the operator when a user rejects a push notification.

<productName /> Push Notification Rejection Alert

The user account <userid /> in organization <organization /> denied and reported a push notification:

Organization name: <organizationName />

Resource name: <resourceName />

Client IP address: <clientIP />

Location: <clientLocation />

Account <userid /> in <organizationName /> denied and reported a push notification.

<firstName /> <lastName />, this auto-send authentication request was denied from your <deviceOS /> <deviceType /> device, and reported to your administrator:

Organization name: <organizationName />

User ID: <userid />

Resource name: <resourceName />

Client IP address: <clientIP />

Location: <clientLocation />

Auto-send was denied from your <deviceOS /> <deviceType /> device.

Enrollment

Self-enrollment instructions sent to users as part of a provisioning task.

The self-enrollment email is sent when:

• an administrator is created after installing SAS
• a token is manually provisioned
• tokens are auto-provisioned
• a token is re-sent from a provisioning task, before the user completes provisioning
• a user, who has been approved, requests a token through the self-service site

<productName /> Self-enrollment

<firstName /> <lastName />:

Your self-enrollment account has been created.

If you are enrolling a hardware token, and do not have your token yet, please contact your system administrator.

<productName /> Self Enrollment: Enroll at <selfEnrollURL />

Enrollment

Self-service Confirmation of Lost Token

<productName /> Self-enrollment

<firstName /> <lastName />:

Please click the following link to confirm your lost token report.

<url />

If the above link does not work, please copy and paste this url to your web browser.

Please confirm your lost token report within the next 10 minutes.

Please click the following link to confirm your lost token report. <url />. Please confirm your lost token report within the next 10 minutes.

Enrollment

Sent when a user initiated token request is received from self-service.

Self-service Confirmation of Token Request

<firstName /> <lastName />:

Please click the following link to confirm that you requested a token.

<url />

If the above link does not work, please copy and paste this url to your web browser.

Please confirm your request within the next 10 minutes.

Please click the following link to confirm that you requested a token. <url />. Please confirm your request within the next 10 minutes.

<firstName /> <lastName />:

Your self-service temporary sign in password is: <password />

Please use this password to sign in within the next 10 minutes.

Your self-service temporary sign in password is: <password />. Please use this password to sign in within the next 10 minutes.

Alert

Sent when a SIM/OTA service retries a provisioning task.

SIM Provisioning requires retry

Task <taskID /> to MSISDN <MSISDN /> for user <userName /> has not been completed after <attempts /> attempt(s).

It will be attempted <remaining /> more times.

Task <taskID /> for <userName />@<MSISDN /> has failed after <attempts /> attempt(s).

Sent whenever an LDAP sync task updates the Virtual Server.

LDAP Sync notification

The following actions have been processed for <orgName />:

    The following <totalAdded /> new users have been added:

<addList />

    The following <totalUpdated /> existing users have been updated:

<updateList />

    The following <totalRemoved /> users have been removed:

<removeList />

    The following <totalMarkForRemoval /> users have been marked for deletion:

<markedList />

    They will continue to exist for 24 hours, during which period they have been marked as disabled.

    If this was a result of a misconfiguration, fixing the configuration will re-enable the users.

    Note: If you have deleted a user in LDAP, re-creating a new user with the same user name will NOT restore the existing user.

Task <taskID /> for <userName />@<MSISDN /> has failed after <attempts /> attempt(s).

Alert

Sent when token state is change when the user to which it was assigned is not found.

<productName /> Token User Not Found

The token <serial /> which was assigned to user <userName /> has been changed from state <oldState /> to <newState />

This has occurred because the user <userName /> can no longer be found by <productName /> .

Token <serial /> has been orphaned as user <userName /> cannot be found.

Alert

Sent when a User (UserID) with an assigned token is overwritten with an user from a different user source with an identical UserID. For example, a manually created userID is overwritten during LDAP synchronization which includes an identical UserID.

<productName /> Token User Replaced

The token <serial /> which was assigned to user <userName /> has been changed from state <oldState /> to <newState />

This has occurred because the user <userName /> has been overwritten by a new user <userName />.

Token <serial /> orphaned because user <userName /> was over written.

LEVEL 2 APPROVAL

The following user has requested a token in <accountName />.

User:<userName />

First Name:<firstName />

Last Name:<lastName />

Email<email />

Token type requested: <typeRequested />

To approve this request click on this link: <approveURL />.

To reject this request click on this link: <rejectURL />.

This request can also be approved or rejected by logging into the <productName /> Manager.

Self-service token request <taskID />. Click URL or logon to approve or reject.

Enrollment

Sent to issuing authorities when a token request has all necessary approvals.

<productName /> Self-service token request

The following user has requested a token in <accountName />.

User:<userName />

First Name:<firstName />

Last Name:<lastName />

Email<email />

Token type requested: <typeRequested />

To issue this request click on this link: <issueURL />.

This request can also be issued by logging into the <productName /> Manager.

Self-service token request <taskID />. Click the URL or logon to issue or reject.

Enrollment

Sent to the requesting user to confirm receipt of the request from the self-service site.

<productName /> Token request receipt notification

REQUEST RECEIPT PROCESSING

<firstName /> <lastName />,

Your request for a token has been received and is awaiting approval.  Your request will be processed within the next <expireLength /> days.

Your request for a token has been received.

Enrollment

Sent to the shipping authority once the token request has received the issuing authority approval (if enabled.)

<productName /> Self-service token request

The token for the following request needs to be shipped in <accountName />.

User:<userName />

First Name:<firstName />

Last Name:<lastName />

Email<email />

Token type requested: <typeRequested />

After the token required for this request has been shipped, the request can be marked as shipped by logging into the <productName /> Manager.

Self-service token request <taskID /> ready for shipping.

Token Request Validation

<P>Click on the link below or paste link into a browser to validate your token request.</P>

<P>Requests that are not validated with <Days /> are automatically rejected.</P>

<P>Validation URL: <URL /></P>

Go to <URL /> to validate token request.

Alert

Sent when remaining quantity of tokens in inventory falls below the minimum threshold.

<productName /> Token Capacity

<accountName />,

You are approaching your remaining capacity available to you. <remaining /> left out of <total />

Approaching capacity: <remaining /> left of <total />

Alert

Sent to user when their account becomes locked due to excessive failed consecutive logon attempts

<productName /> User Lockout Alert

<accountName />,

You are approaching your remaining capacity available to you. <remaining /> left out of <total /<firstName /> <lastName />, you have been locked out of authentication access until <unlockTime />, following <failedAttempts /> consecutive failed logon attempts.

Your <productName /> account has been locked until <unlockTime />