User Management

Data Protection on Demand administrators (Service Provider Administrators and Tenant Administrators) can manage any user accounts within their tenant. Administrators may:

• Reset a Password
• Reset an MFA Token
• View and Edit User Details
• Delete a User

Service provider administrators can manage other service provider administrators in their tenant. Tenant administrators can manage other tenant administrators or application owner users in their tenant.

If you are an administrator we recommend having a trusted secondary administrator account available to support administrator account management and to reset your MFA token if you have lost it. If no secondary administrator is available, you must contact Thales DPoD support to reset your password or MFA token. See Account Troubleshooting - Account Support Requests for more information.

User management operations such as resetting a password, or resetting an MFA token can also be completed through the DPoD API. See the DPoD API for more information.

Reset a password

You can reset your own password by clicking the Forgot Password link on your tenant sign in page. Users are notified by email if their password is reset.

See the Platform Role Password Policy for DPoD recommendations and requirements for password security.

Changing your own password from the tenant

If you have account access, you can reset your own password from your tenant instance.

1. Click the account drop-down menu in the upper right corner of your tenant instance.

2. Click Change Password.

   Verify your Old Password, enter a New Password and confirm it in Confirm New Password.

Resetting your own password from the sign in page

If you do not have account access, you can reset your own password from the tenant sign in page.

1. Access your tenant sign in page. A link to your tenant sign in page URL is available in your DPoD registration email.

2. Click Forgot Password in the footer of the tenant sign in page and follow the prompts.

Resetting a password for a user in your tenant

Administrators can reset the passwords of the users in their tenant.

1. If administering a service provider tenant click the Users tab or if administering a subscriber tenant click on the Accounts tab and select the Users sub tab.

2. Select the users Email Address and click Reset User Password, or select the Actions column drop-down next to the user and click Reset User Password.

3. A Reset User Password temporary password dialog displays. Provide the temporary password to the user. The use must change the temporary password on their next login.

Reset an MFA token

You can reset your own MFA token from your tenant instance. Users are notified by email if their MFA token is reset.

If you are the primary administrator in your tenant and have lost your MFA token or backup contact Thales DPoD support. See Account Troubleshooting - Account Support Requests for more information.

See Best Practices - Multifactor Authentication for DPoD further details and recommendations on MFA in DPoD.

Resetting your own MFA Token from the tenant

If you have account access, you can reset your own MFA token from your tenant instance.

1. Click the account drop-down menu in the upper right corner of your tenant instance.

2. Click Reset MFA Token and confirm the request by clicking Reset. You are required to reconfigure your MFA Token on your next log in.

Resetting an MFA token for a user in your tenant

Administrators can reset the MFA tokens of the users in their tenant.

1. If administering a service provider tenant click the Users tab or if administering a subscriber tenant click on the Accounts tab and select the Users sub tab.

2. Select the users Email Address and click Reset MFA Token, or select the Actions column drop-down next to the user and click Reset MFA Token. The user is required to reconfigure their MFA Token on their next log in.

View and edit user details

Administrators can view and edit tenant user details. The following fields are editable:

• First Name
• Last Name

You cannot edit a users Email Address. If the user is not a primary administrator create a new account using the correct email address and delete the old user. If the user is a primary administrator we recommend creating a secondary administrator account using the new email address.

Viewing or editing the details of a user in your tenant

1. If administering a service provider tenant click the Users tab or if administering a subscriber tenant click on the Accounts tab and select the Users sub tab.

2. In the Users table, click on the email address in the Email Address column of the user you wish to access. The Users details page displays.

3. Click the Edit icon in the upper right corner.

   The editable fields are highlighted as blocked fields.

Delete a user

Administrators can delete tenant users. You cannot delete a primary administrator. To delete a primary administrator you must delete the tenant. Only service provider administrators can delete tenants.

Deleting a user in your tenant

Administrators can delete users in their tenant.

1. If administering a service provider tenant click the Users tab or if administering a subscriber tenant click on the Accounts tab and select the Users sub tab.

2. Select the users Email Address and click Delete User, or select the Actions column drop-down next to the user and click Delete User.

3. Click Delete.