If you encounter a problem while installing, registering, or operating the product, please refer to the documentation before contacting support. If you cannot resolve the issue, contact your supplier or Thales Customer Support.
Thales Customer Support operates 24 hours a day, 7 days a week. Your level of access to this service is governed by the support plan arrangements made between Thales and your organization. Please consult this support plan for further information about your entitlements, including the hours when telephone support is available to you.
Customer Support Portal
The Customer Support Portal, at Thales Customer Support, is where you can find solutions for most common problems. The Customer Support Portal is a comprehensive, fully searchable database of support resources, including software and firmware downloads, release notes listing known problems and workarounds, a knowledge base, FAQs, product documentation, technical notes, and more. You can also use the portal to create and manage support cases.
You require an account to access the Customer Support Portal. To create a new account, go to the portal and click on the REGISTER link.
If you have an urgent problem, or cannot access the Customer Support Portal, you can contact Thales Customer Support by telephone at +1 410-931-7520. Additional local telephone support numbers are listed on the support portal.
You can also contact technical support by opening a support request at supportportal.thalesgroup.com.
Please include your Tenant Id when communicating with Customer Support. Your Tenant ID can be found under your user name in the top right corner of the screen. You must be logged in to access your Tenant ID.