Failed to Update CTE-LDT Metadata During Scan Phase

CTE-LDT triggers the following alerts when CTE-LDT cannot properly update metadata during the scan phase. (See CTE-LDT Runtime Flow for information about the scan phase.)

• LDT-ALERT: Scan error on [GuardPoint] removing MDS guard for relaunching dataxform

  CTE-LDT failed to update metadata when restarting a scan on the specified GuardPoint.

  Solution: An I/O error is the most common cause of failure when updating CTE-LDT metadata. For I/O errors, fix the problem at the host OS or storage level and then restart operations.

  If you cannot find and fix the underlying host OS or storage issue that is causing the error, contact Thales Support for troubleshooting and recovery.

• LDT-ALERT: Online Dataxform failed during post scan stage on [GuardPoint]

  CTE-LDT failed to update metadata when transitioning from scan to rekey phase on the specified GuardPoint.

  Solution: An I/O error is the most common cause of failure when updating CTE-LDT metadata. For I/O errors, the problem must be fixed at the host OS or storage level and the operation restarted.

  If you cannot find and fix the underlying host OS or storage issue that is causing the error, contact Customer Support for troubleshooting and recovery.