Failed to Update CTE-LDT Attribute

The following alerts trigger when CTE-LDT extended attributes are not properly updated.

• LDT-ALERT: Failed to update LDT attribute on GuardPoint [GuardPoint]. Error: [ErrorNumber]

  Solution

  I/O error is the most common cause of failure when updating CTE-LDT extended attributes. For I/O errors, fix the problems at the host OS or storage level. In Linux, if you experience an I/O error, identify the file that had the error, and restore it from backup. See Backing Up and Restoring CTE-LDT GuardPoints.

  In Windows, you can recover a file that has corrupt metadata as follows:

  • If the file is fully encrypted, remove the metadata. Type:

    voradmin ldt attr delete <file name path>
    

  Then apply the same policy that was used to encrypt the data.

  • If the file was only partially rekeyed, restore the file from a backup.

  If you cannot find and fix the underlying host OS or storage issue that is causing corrupt metadata, contact Customer Support for troubleshooting and recovery.