PIN Management
This section discusses the PIN management functionalities.
Setup FIDO Key
Follow the below steps to create the PIN for your Thales FIDO Key.
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Connect the FIDO Key to the system and launch the application.
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Click the Set up PIN option that appears on the FIDO Key details screen.
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Input the desired PIN to setup the security code for your card. Take note of the minimum PIN length indicated beneath the Enter your new PIN text field, which is set to a default of 4 characters.
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Confirm the security PIN under Confirm your new PIN field, and click the Submit button. This results in a toast message saying, Your PIN has been set up successfully.
Change PIN
Follow the below step to change your existing PIN configured in the FIDO Key.
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Insert the FIDO Key into the system and launch SafeNet FIDO Key Manager app, you will see the Change PIN option on FIDO Key details screen.
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Click the Change PIN button to launch the change PIN Screen.
During the PIN change process, if your current PIN is wrong, your PIN retry attempts will be reduced. If two PIN retry attempts are left, a warning message will be displayed.
If all the attempts are exhausted, the FIDO Key will be locked and you would need to contact the IT support to unblock the FIDO Key.
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Input your existing PIN, specify your new PIN, confirm the new PIN, and proceed by clicking the Submit button.
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Once the PIN is validated, a toast message will appear saying, Your PIN has been changed successfully.
Unblock FIDO Key
Unblock your FIDO Key if your FIDO Key has been locked due to multiple incorrect PIN attempts.
This is the one of the Thales proprietary features and available only on Thales FIDO managed FIDO Key.
Follow the below steps to unblock your FIDO Key.
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Insert the FIDO Key to your system and launch the application. You will notice the Unblock FIDO Key button on the FIDO Key details screen.
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Click on Unblock FIDO Key, which leads to two options:
For End User
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Click on the Generate code button.
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A challenge code is generated on the end user side. This code needs to be shared with the administrator.
Refer to the Unblock a user’s FIDO Key section to obtain the response from the admin.
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Enter the response code from the admin in the required field and click Submit.
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This action will unblock your PIN and redirect you to a new screen. Now, input your new PIN and confirm the PIN.
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Click on Submit button. This results in a toast message saying, Your FIDO Key has been unblocked successfully.
For Administrator
If you are an admin and know the admin PIN of your FIDO Key, follow the below steps to unblock PIN:
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Click on Unblock FIDO Key on FIDO Key details screen.
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Click on I am an admin button, an administrator authentication screen will be displayed.
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Enter the valid admin PIN, and click Submit.
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Upon successful unblocking of the PIN, you will be redirected to the PIN change interface. Input your new PIN and confirm the change.
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Click on Submit button. This results in a toast message saying, Your FIDO Key has been unblocked successfully.