APPENDIX B - DPoD Errors
Tenant Administrators and Application Owners may encounter the following errors while provisioning and deprovisioning payShield Cloud HSM service:
Provisioning Errors
| Error Type | Error Message |
|---|---|
| Concurrency Error | Please wait for the current operation to finish. |
| Internal Database Error | Internal error: database not reachable. Please try again later. |
| Internal Server Error | Internal error: An internal server error occurred. Please try again later. |
| Service Unavailable | Internal error: service is currently unavailable. Please try again later. |
| Inconsistent Database State | An internal server error occurred. |
| Internal Conversion Error | Internal error. Please try again later. |
Deprovisioning Errors
| Error Type | Error Message |
|---|---|
| No payShield Associated for Deprovisioning | Internal error: payShield not found. Please try again later. |
| payShield in End-User State | payShield is in end user state. Please release payShield from payShield manager and try again. |
| Invalid Service Instance State | Internal error: Failed to change payShield state. Please try again later. |
You may reach out to Thales Support to seek resolution for the above mentioned error.
