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Thales Authenticator Lifecycle Manager

Troubleshooting

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Troubleshooting

This section provides resolution to issues that you may encounter while working with the Thales Authenticator Lifecycle Manager solution.

Issue Resolution
Connection Failed: Not able to connect to Thales Authenticator Lifecycle Service to see the list of connected devices. Perform the following steps:

  1. Verify the service status.
    1. Open the Windows Services application.
    2. Locate Thales Authenticator Lifecycle Service in the list.
    3. Ensure that the service status is Running.
  2. If the Service is Running,
    1. Refresh your browser tab and try connecting again.
    2. If the issue persists, restart Thales Authenticator Lifecycle Service from the Windows Services application. Ensure that you have administrator privileges to perform this action.
FIDO Device Reset operation fails and the following message appears:
The PIN is not configured. You must set a PIN before you can reset the device.

The message may still appear even when the device status is displayed as Configured. 		Perform the following steps:

  1. Refresh the page and perform the Reset operation again.
  2. If the message continues to appear while the device status is displayed as Configured, reconfigure the FIDO device and then retry the Reset operation.

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