Appendix
Troubleshooting
You might encounter some issues while performing the integration steps mentioned in the previous sections. Mentioned below are some of the most common issues and the ways you can resolve them:
Common Issues
| Error | Troubleshooting |
|---|---|
| Unable to run the SafenetProtectAppKSPInstaller.exe Error: The program can't start because MSVCR100.dll is missing from your computer Error: The program can't start because MSVCP100.dll is missing from your computer | MSVCR100.dll and MSVCP100.dll are associated with Microsoft Visual C++ Redistributable for Visual Studio 2012 and Microsoft Visual C++ 2010 SP1 Redistributable. Downloading these should resolve your error. |
| Unable to find the SafenetProtectApp Key Storage Provider in the dropdown list while selecting a Cryptographic Provider | • Ensure that the right Port Number and Protocol (TCP or SSL) values are set in the NAE interface configuration on the CipherTrust Manager and that the same values for these parameters are present within the ProtectAppICAPI.properties file. • Enumerate all the registered providers using command prompt by running the command: certutil -csplist. Ensure that you are able to get SafeNetProtectApp Key Storage Provider as one of the listed providers. If not, try re-installing the provider and running the SafenetProtectAppKSPInstaller.exe with the right credentials. |
