Troubleshooting and Best Practices

Windows Systems

CTE will not register with the CipherTrust Manager

• If there is a firewall between the CipherTrust Manager and CTE, configure vmd.exe as a firewall exception on CipherTrust Manager for Windows. Otherwise, the CipherTrust Manager is unable to browse CTE.

• If using a Windows XP or Windows 2003 system Firewall, select Control Panel > Windows Firewall > Exceptions > Add Program... and browse for vmd.exe. The default location is

  C:\Program Files\Vormetric\DataSecurityExpert\agent\vmd\bin\vmd.exe
  

• If using a Windows 7 system Firewall, select Control Panel > System and Security > Windows Firewall > Allowed Programs...click Change settings, click Allow another program and browse for vmd.exe. The default location is

  C:\Program Files\Vormetric\DataSecurityExpert\agent\vmd\bin\vmd.exe
  

CTE with NFSv4: Permission denied error

You may see a permission denied error if you try to access files on an NFSv4 file system that is guarded by CTE.

CTE imposes a restriction on NFSv4 file systems to prevent write-only permissions from being set on individual files. You can work around this restriction by configuring read and write permissions on the same files.

You can also add a policy that allows write permissions.

This restriction applies only in the case of files resident in guarded NFSv4 file systems.

McAfee VirusScan Enterprise + Antispyware Enterprise

You must install McAfee AV software before installing CTE agent. If CTE is installed first, McAfee cannot initialize and all attempts to scan fail.