Authentication errors

Static passwords have been disabled.

Unlock the static password from the authentication methods by clicking on the manage button and reseting the password

Maximum lifetime for temporary password exceeded.

Provision a new password - Assign a new password to a user after the first one has expired

Invalid password.

Make sure that the password typed is correct for the user trying to login

User's token is locked.

Unlock token, and confirm user is using token correctly

User's token is suspended.

Unlock the token and activate it, confirm that the user is able to use the token

User's token is not in an active state.

Update token state from the authentication methods by clicking on the manage and verify that the current state is reflected

Unable to authenticate user with any of their tokens.

Verify that the user is using one of the tokens assign to him/her

Next TokenCodes

Provide the next passcode from the token

SMS challenge sent to mobile device.

Verify that the user has received the SMS challenge on their registered mobile phone number

User has exceeded the SMS challenge interval.

Ensure the user is requesting SMS challenge within the interval set in the policy

User's account is disabled in LDAP.

Make sure that the user is not disabled in LDAP and perform an active directory sync to update the user record in SAS/STA

User's account is locked in LDAP.

Make sure that the user is not locked in LDAP and perform an active directory sync to update the user record in SAS/STA

User's account is expired in LDAP.

Make sure that the user is not expired in LDAP and perform an active directory sync to update the user record in SAS/STA

Generating challenges for this token type is unsupported for this agent.

Make sur that user is providing a passcode instead of attempting a challenge. Make sure the passcode is being receive by SAS/STA

State was not found in database.

Make sure the state provided during a challenge response authentication request is correct 

State has expired.

Perform a new authentication 

SMS challenge has expired.

Perform a new challenge / response authentication 

User name does not match

Enter exact user name as registered in the SAS console

Account name does not match.

Enter exact account name as registered in the SAS console

Enter your SafeNet Authentication Service static password.

Provide the static password as assigned in SAS Console

Unable to map IP address to an account.

Make sure the client IP is added to the authnode list of the correct Virtual Server

Unknown account.

Make sure that the account exists in SAS Console

Generating challenges for time based tokens is unsupported.

Provide token passcode instead of using challenge or switch to challenge response token

Account is inactive.

Activate the account in SAS console

Invalid LDAP credentials.

Provide the correct LDAP password

Unable to process realms for this user or account.

Make sure the user account is part of the realm

Invalid OTP. The dash character is required for telephone mode OTPs.

Provide the passcode as it appears on the passcode generated when token policy is set to telephone mde

Temporary password has expired.

Reset the temporary password 

Dormant account lockout.

Activate the account in SAS console

Unable to process realms. User is not an Account Manager.

Login as an Account Manager or assign the Account Manager role to the current user

Unable to process realms. Account Manager does not have permission.

Login as an operator to process realm

IP Address outside of Allowed Management IP Ranges.

Set the range to match the operator current IP range

Account is expired.

Activate the account in SAS console

Account is not yet active.

Activate the account in SAS console