Troubleshooting
This section describes the issues you may run into and how to resolve them. If you face an issue that is not listed here, contact Thales Customer Support.
| Error/Issue | Possible Cause |
|---|---|
| BTEQ error: SQLSTATE U0008: cannot locate protection policy with name | Wrong protection policy name was specified in protect_string. |
BTEQ error: 9881 Function protect_string called with an invalid number or type of parameters | This error will occur when the protection policy name is not specified in the request parameter of protect_string. |
| BTEQ error: SQLSTATE U0016: cannot locate protection policy with name xxxx | Wrong protection policy name or a wrong version header was specified in reveal_string. |
| BTEQ error: Input buffer is too short (len=0), it has to be at least 2 bytes long | Dataset-related errors will occur when the data to be protected does not comply with the protection policy specifications. Refer to Managing Masking Formats for details. |
| Container error: Error while creating the KeyManager instance | Possibly an incorrect IP address was specified for the CipherTrust Manager. |
| Container error: Error while sending request | Possibly an incorrect port was specified for the CipherTrust Manager. |
| Container error: The registration token cannot be used to register CDP clients | These errors will occur when an incorrect registration token is used to register CDP clients on the CipherTrust Manager. |
| Container error: Provided registration token is not associated with any client profile | The registration token value is wrong. Copy/paste error? |
| Container error: Error while Decoding the certificate | Possibly the value of Key Manager Trusted CA certificate is wrong. |
| Error: Invalid data length | Input data is not according to algorithm used in protection policy. Refer to Managing Protection Policy for details. |
Error: IV is needed when FPE input size is more than FPE block size (in=xx:blk=yy:ivlen=0) | Input data length (xx) is greater than the block size (yy) limit. In this case, IV must be provided in protection policy.Refer to Managing Protection Policy for details. |