Troubleshooting

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CipherTrust documentation has moved. Documentation on this site is no longer maintained. For the latest CipherTrust documentation (version 2.11 LTS and later), visit https://docs-cybersec.thalesgroup.com.

Please Note:

Administration
CipherTrust Manager Administration
- Password Policy
- Users
- Certificate Based Authentication
- Changing Passwords
- Domain Management
- Groups
- LDAP Group Mapping
- Services
- Root of Trust Hardware Security Module
- Clusters and Nodes
- CipherTrust Manager System Monitoring
  - Records
  - Alarms
  - Syslogs
  - System Logs
  - Log Forwarding
  - Prometheus Metrics Endpoint
- Tokens
- Policies
- Banners
- Interfaces
- Proxy Configuration
- Quorums
- SNMP
- SMTP
- Backups
- Scheduling Backups
- Disk Encryption After Initial Launch
- Scheduler
- Connection Manager
  - Connections
  - Amazon Web Services (AWS)
  - Microsoft Azure
  - Salesforce
  - SAP Data Custodian
  - Google Cloud Platform (GCP)
  - Hadoop Knox
  - Luna Network HSM
  - Server Message Block (SMB)
  - DSM Connection
  - Secure Copy Protocol (SCP)
- System Upgrade/Downgrade
- Client Management
- Configuring DNS Hosts
- CLI Toolkit
  - CLI Toolkit Installation
  - Batching Commands with Tokens
  - Example CLI User Set Up
  - Support CLI
- Keys
- Key Rotation
- Crypto Operations
- MKEK Rotation
- Certificate Authority
- Data Protection
  - Protection Profiles
  - BDT Policies
  - BDT Containers
- REST API
- Return Material Authorization (RMA) Guidance
Application Data Protection Administration
- Interfaces
- Managing Applications
  - Defining Applications
  - Modifying Applications
  - Deleting Applications
  - Viewing Application Details
  - Viewing Registration Token
  - DPG Policies
- Managing Protection Policy
  - Viewing protection policy
  - Creating protection policy
  - Modifying protection policy
  - Deleting protection policy
- Managing Character Sets
  - Creating Character Sets
  - Modifying Character Sets
  - Deleting Character Sets
- Single Pane of Glass
- Heartbeat Configuration
- Frequently Asked Questions
CCKM Administration
- Overview
- Interfaces
- AWS Resources
  - Managing AWS Accounts
  - Managing AWS Keys
  - Scheduling Operations
  - Managing AWS Reports
- Azure Resources
  - Prerequisites
    - Prerequisites for Azure Cloud
    - Prerequisites for Azure Stack Cloud with Azure AD
    - Prerequisites for Azure Stack Cloud with Azure ADFS
  - Managing Azure Vaults
  - Managing Azure Keys
  - Scheduling Operations
  - Managing Azure Reports
- Luna HSM Resources
  - Managing Luna HSM Partitions
  - Managing Luna HSM Keys
  - Scheduling Operations
- DSM Resources
  - Managing DSM Domains
  - Managing DSM Keys
  - Scheduling Operations
- Google Cloud Resources
  - Google Cloud Projects
  - Google Cloud Key Rings
  - Google Cloud Keys
  - Google Cloud Reports
  - Scheduling Operations
- Google Cloud External Key Manager Resources
  - Managing Google EKM Endpoints
  - Managing Google EKM Endpoint Policies
  - Google EKM Performance Summary
- Google Workspace CSE Resources
  - Access Policies
  - High Level Architecture
  - Licensing
  - Prerequisites
  - Clustering for Google Workspace
  - Encrypting Data Encryption Keys
  - Decrypting Data Encryption Keys
  - Endpoints
  - Identity Providers
  - Records
  - Related APIs
    - Creating an Issuer
    - Viewing Issuers
    - Viewing Details of an Issuer
    - Deleting an Issuer
    - Creating KACLS Endpoints
    - Viewing KACLS Endpoints
    - Viewing Details of a KACLS Endpoint
    - Updating a KACLS Endpoint
    - Disabling a KACLS Endpoint
    - Enabling a KACLS Endpoint
    - Archiving a KACLS Endpoint
    - Recovering a KACLS Endpoint
    - Deleting a KACLS Endpoint
    - Encrypting Data Encryption Keys (wrap)
    - Rotating Endpoint Keys (rotate-key)
    - Decrypting Data Encryption Keys (unwrap)
    - Decrypting and Downloading Document (takeout_unwrap)
    - Viewing KACLS Endpoint Perimeters
    - Updating a KACLS Endpoint Perimeter
    - Viewing the KACLS Endpoint Status
  - Performance Summary
- Salesforce Resources
  - Managing Salesforce Organizations
  - Managing Salesforce Tenant Secrets
  - Scheduling Operations
  - Managing Salesforce Reports
  - Managing Salesforce Cache-Only Key Endpoints
- SAP Resources
  - Managing SAP Groups
  - Managing SAP Keys
  - Scheduling Operations
  - Managing SAP Reports
  - Viewing Linked SAP Applications
- Migrate from CCKM Appliance
CDP Administration
- Interfaces
- Concepts
- Configuring Oracle Databases
- Configuring DB2 Databases
- Configuring SQL Server Databases
- Configuring Teradata Databases
- Troubleshooting
CipherTrust Intelligent Protection
- Overview
- Configuration
- Concepts
- Scans
- Reports
- CTE Policies
- File Operations with CIP
- Backup and Restore
- Troubleshooting
CTE UserSpace Administration
- Interfaces
- Client Profiles
- Clients
- Access
- Keys
- Rules
- Client-Rule Associations
- Network Shares
- Clusters
- Making loginuid Immutable
- Operations
CTE Administration
- Overview
- Interfaces
- Concepts
- Data Transformation
- Managing Profiles
- Managing Clients
  - Enabling Live Data Transformation
  - Setting Client Locks
  - Client Settings
  - CTE Linux Authentication and Client Settings
  - Changing Client Password
  - Managing Membership
  - Deleting Clients
  - Kernel Compatibility Matrix
- Managing LDT Communication Groups
- Managing Client Groups
- Managing Signature Sets
- Managing Policies
  - Creating Policy Elements
  - Viewing Policy Elements
  - Creating Policies
  - Modifying Policies and Rules
- Managing GuardPoints
  - Secure Start GuardPoints
  - Considerations Before Creating GuardPoints
  - Creating GuardPoints
    - Creating Standard GuardPoints
    - Creating LDT GuardPoints
    - Creating Cloud Object Storage GuardPoints
    - Creating IDT GuardPoints
    - Creating GuardPoints for Efficient Storage Devices
  - Enabling Secure Start for GuardPoints
  - Protecting Teradata Appliances
  - Automatic and Manual GuardPoints
  - Viewing GuardPoints
  - Viewing GuardPoint Status
  - Changing SMB Connection
  - Removing GuardPoints
  - Disabling GuardPoints
  - Enabling GuardPoints
- Operations
- Common Scenarios
- Reports
  - Clients Health Report
  - Clients Keys Report
  - Clients Profiles Report
  - Clients Policies Report
  - Policies Keys Report
  - GuardPoints Report
  - Clients GuardPoint Status Report
- Troubleshooting
- Integrating CTE Logging with Splunk
- Migrating CTE Configuration from Data Security Manager
- Migration Summary
- Migrating ProtectFile to CTE Agent
  - Configuration Elements used by ProtectFile
- Communication with CipherTrust Manager
- Permissions
- API Examples
  - Creating Keys
  - Creating Policy Elements
  - Creating Policies
  - LDT Use Cases
  - Creating GuardPoints
- API Response Codes
DDC Administration
- Solution Architecture
- Interfaces
- Concepts
- User Groups
- Managing Branch Locations
- Managing Information Types
- Managing Classification Profiles
- Managing Data Stores
- Adding Data Stores
- Managing Scans
- Managing Reports
- Managing Agents
- Logging
- Operations
- Troubleshooting
- Appendix
- Deployment Security
ProtectFile Administration
- Interfaces
- Client Profiles
- Clients
- Access
- Keys
- Rules
- Client-Rule Associations
- Network Shares
- Clusters
- Operations
- Migration from KeySecure Classic to CipherTrust Manager
ProtectV Administration
- Interfaces
- Concepts
- Operations
- Managing Images
- Managing Instances
- Viewing Encryption Keys
- Configuring a Keystore
- Configuring Key Management Settings
- Configuring Global Autoscaling
- Using Proxy with ProtectV Clients

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Troubleshooting

Error: While getting db info, please update the connection details

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