Alerts and Errors

This section lists the alerts and errors that may be encountered during system operations on Teradata Appliance. Refer to Alerts and Errors listed in the chapter on IDT-Capable Device GuardPoints for additional Alerts and Errors.

General Errors

The errors in this section indicate what step failed during CTE system operations for Teradata clusters and will always be paired with an operation error which indicates which CTE system operation failed. For example:

• IDT-TD-ALERT: Node did not respond to pcl command

• IDT-TD-ALERT: Failed to complete rekey on remote nodes

This pairing of errors indicates that the steps after data transformation were unsuccessful and that the voradmin command voradmin td rekeyed <device name> is the one that failed.

For details about the voradmin td rekeyed command, see the voradmin manpage.

IDT-TD-ALERT: Node <node name> did not respond to pcl command

The node listed did not respond to a pcl command to perform an operation.

Solution: Check if the node is still online and responding. If it is, run the voradmin command to repeat the failed operation. This error message will always be accompanied by one of the other IDT-TD-ALERTS which will determine which voradmin command to run to correct the error.

IDT-TD-ALERT: Node <node name> failed to perform voradmin task

The node listed failed to perform a voradmin command invoked through pcl.

Solution: Correct the issue blocking voradmin and run the voradmin command to repeat the failed operation. This error message will always be accompanied by one of the other IDT-TD-ALERTS which will determine which voradmin command to run to correct the error.

IDT-TD-ALERT: Failed to find clique for disk <device>

CTE failed to locate the clique for the device specified.

Solution: Verify that /usr/lib/tmpfiles.d/pdisk.conf is properly configured on all nodes in the Teradata cluster.

IDT-TD-ALERT: Failed to move or rename IDT-Capable metadata file on remote nodes

This error can be due to two issues; one, metadata files that have been distributed to the remote nodes cannot be moved into the metadata directory, or two, metadata files on remote nodes cannot be renamed in preparation for rekey.

Solution: For the first issue, rerun voradmin td distribute <node name> <device name> command once any other problems have been resolved. For the second issue rerun voradmin td rekey <device name> to prepare for rekey again once any other problems have been resolved.

For details about the voradmin td commands, see the voradmin manpage.

IDT-TD-ALERT: Failed to get GuardPoint status on remote nodes

The GuardPoint for the device is still present on the CipherTrust Manager for remote nodes or CTE failed to ascertain the GuardPoint status for remote nodes.

Solution: Verify that the GuardPoint for the device has been removed from the CipherTrust Manager for remote nodes and then rerun the voradmin command. This error message will always be accompanied by one of the other IDT-TD-ALERTS which will determine which voradmin command to run to correct the error.

Operation Errors

These errors indicate which CTE system operation failed and what command should be run upon resolution of the issue that caused the error.

IDT-TD-ALERT: Failed to distribute IDT-Capable metadata file to remote nodes

CTE failed to copy the IDT-Capable metadata file from the current node to all nodes in the clique.

Solution: Correct any issues blocking pcl or voradmin and then run voradmin td distribute <node name> <device name> to attempt copying the metadata file over to the remote node.

For details about the voradmin td distribute command, see the voradmin manpage.

IDT-TD-WARNING: Failed to delete IDT-Capable metadata file on remote nodes

CTE was unable to remove the IDT-Capable metadata file for a device from a remote node.

Solution: Run voradmin idt delete <device name> on the remote node after correcting issues impeding voradmin. Members of the clique that have successfully removed the metadata file will not be adversely affected if an attempt to remove an already de-configured device occurs.

IDT-TD-ALERT: Failed to complete rekey on remote nodes

CTE was unable to complete the rekey operation on remotes nodes to make the device available for guarding again.

Solution: Correct the issue and run voradmin td rekeyed <node name> <device name> to signal the remote node that rekey is complete and provide an updated copy of the metadata file to that remote node.