Alerts and Errors on Windows

ESG-ALERT: Data transformation failure on [GuardPoint]

This is an alert message to the CipherTrust Manager. It occurs when a protected host encounters an error transforming the data on the device during the IDT process.

Solution: Contact Thales Support for troubleshooting and recovery.

ESG-INFO: Data transformation complete on [GuardPoint]

This message notifies the Administrator that the protected host has completed the data transformation on the specified ES GuardPoint.

Disk label validation failed. Check your disk label and run command again.

This error occurs when you run the voradmin esg config command on an ESG device and you specify a disk label that is too long or that contains unsupported characters.

Solution: Check disk label and make sure that it meets the label name requirements.

Failed to get disk information

This error occurs when ESG found the device but cannot open it.

Solution: Contact Thales Support for troubleshooting and recovery.

Boot partition is present on the disk. Disk or LUN cannot be protected using CTE agent.

This message occurs when you run the voradmin esg config command on a disk that has a boot partition. ESG only supports protecting the data disks. You cannot use ESG to protect the system or boot disks.

The disk is dynamic disk. This disk or LUN cannot be protected using CTE agent.

This message occurs when you run the voradmin esg config command on a dynamic disk. ESG does not support guarding dynamic disks.

Failed to initialize disk

This error message occurs when the voradmin esg config command fails to initialize the disk.

Solution: Contact Thales Support for troubleshooting and recovery.

Disk is already initialized/guarded with CTE ESG protection

This message occurs when you run the voradmin esg config command on a disk is already protected by an ES GuardPoint or has already been initialized using the voradmin esg config command. The error message shows the disk label that was assigned to the device when it was initialized.

To determine the ESG status of all disks on the host, use the voradmin esg status command.

Failed to initialize disk with CTE ESG protection. Size must be greater than %xMB, Current size: %yMB

This error occurs when there is not enough free disk space to store the ES Header in the CTE private region on the disk.

Solution: Increase the disk size to at least the size shown in the error message.

Disk is initialized successfully with CTE ESG protection.

This notification indicates that CTE ESG protection has been successfully applied to the disk.

Disk is initialized successfully with CTE ESG protection. Disk must be Resized to at least 128MB before guarding as Efficient Storage GuardPoint

This message occurs after you use the voradmin esg config xform command on an existing disk. It indicates that the initialization was successful but that you must now increase the disk size by at least 128MB before you can apply the ES GuardPoint through the CipherTrust Manager.

Failed to initialize disk with CTE ESG protection. The specified disk does not exist or is not online.

This error message occurs when CTE cannot find the disk specified on the voradmin esg config command.

Solution: Check in the disk management utility to make sure the disk is available on the system. If it has gone offline, bring it back online and re-submit the voradmin esg config command. If the disk appears to be online and can be accessed by other applications but ESG still cannot find it, contact Thales Support for troubleshooting and recovery.

Disk with specified label does not exist. Please select another disk.

This error occurs when the disk label specified on a voradmin esg command does not exist.

Solution: Check the disk label and resubmit the command. To see all available disk labels, use the voradmin esg status command.

Header deletion failed with error code

This error occurs when the Administrator enters the voradmin esg delete <disk-label> command for a valid ES disk but CTE cannot delete the ES Header from the specified disk.

Solution: Contact Thales Support for troubleshooting and recovery.

Disk is protected with CTE ESG. Unguard the disk before deleting ESG header.

This error occurs when the Administrator enters the voradmin esg delete <disk-label> command but there is still an ES GuardPoint assigned to the disk in the CipherTrust Manager.

Solution: Remove the ES GuardPoint through the CipherTrust Manager and then re-submit the voradmin esg delete command.

CTE ESG header deleted successfully.

This message indicates that CTE has successfully deleted the ESG header on the disk specified in the voradmin esg delete <disk-label> command.

CTE ESG header does not exist on the selected disk. Please select another disk

This message occurs when the Administrator enters the voradmin esg delete <disk-label> command but CTE cannot find an ES Header on the specified disk.

Solution: Check the disk label and resubmit the request. If the disk label is correct and the problem persists, contact Thales Support for troubleshooting and recovery.