This section includes the following topics:

• Viewing token information

• Viewing MobilePASS+ app information

• Sharing or downloading the token enrollment log

• Viewing push authentication history

• Setting the viewing theme

Viewing token information

You may be asked to supply token information by Help Desk or IT staff when dealing with a support request.

To view token information:

1. Open the MobilePASS+ app.

2. Select .

3. Select Settings.

   

   The following token information is displayed:

   • OTP Mode - displays the system for passcode generation (Time-based or Event-Based).

   • Policy String - identifies the SafeNet MobilePASS+ policy.

   • Policy Level - represents the token generation, reflecting changes in the token structure and characteristics.

   • PIN Type - indicates the type of PIN (None/Token/Server)

   • Serial Number - a unique identifier for the token

Viewing MobilePASS+ app information

To view MobilePASS+ app Information:

1. Open the MobilePASS+ app.

2. Open system settings .

3. Search for Apps & features.

4. Scroll down to the MobilePASS+ app.

   

5. To activate Push OTP, select On.

6. To deactivate Push OTP, select Off.

Sharing or downloading the token enrollment log

You can share a log of SafeNet MobilePASS+ events or download it. The log may be requested by your Help Desk to assist in resolving an issue.

To view the token enrollment log:

1. Open the MobilePASS+ app and select .

2. Select Settings and then select Share Enrollment Logs.

   

3. To share the log, click Share Enrollment Logs.

   

   A list of sharing applications is displayed. Select an email application.

   

   Use an email application to send the log file. Other types of applications are not supported for this purpose.

   A zip file of the log is attached to the email message.

4. To download the log, select Download Enrollment Logs and follow the prompts.

Viewing push authentication history

To view the token push authentication history:

1. Open the SafeNetSafeNet MobilePASS+ app.

2. Select the settings icon on the token.

3. Select Push Authentication History.

   Only the 20 most recent authentications display.

   

Setting the viewing theme

The viewing theme is configured within your Windows desktop settings.

To set the viewing theme:

1. From your Windows desktop, select Start > Settings > Personalization > Colors.

   • For Windows OS version 1909 or later, under Choose your color, select a theme:

     

   • For Windows OS versions 1703 to 1809, under Choose your default app mode, select a theme: