Viewing token, app, and log information
This section includes the following topics:
Viewing token information
Help Desk staff may ask you to supply token information when dealing with a support request.
To view token information:
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Open the SafeNet MobilePASS+ app.
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Select the settings icon
on the token.The following token information displays:
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Display Name - Token name
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Serial Number - Unique identifier for the token
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OTP Mode - Method used to generate passcodes: time-based or event-based
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Policy String - SafeNet MobilePASS+ policy.
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Policy Level - Token structure and characteristics
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PIN Type - None/Token/Server
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Viewing SafeNet MobilePASS+ app information
To view SafeNet MobilePASS+ app Information:
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Open the SafeNet MobilePASS+ app and select Settings.
Viewing the token enrollment log
You can view a log of SafeNet MobilePASS+ events and send a file of the log to a recipient. This may be requested by your Help Desk to assist with resolving an issue.
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Open the SafeNet MobilePASS+ app and select
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To share the logs, select Share Enrollment Logs.
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Select an email application.
Use an email application to send the log file.
A zip file of the log is attached to the email message.
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Enter the email address, (optionally) type a message, and then select send.
Viewing push authentication history
To view the token push authentication history:
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Open the SafeNetSafeNet MobilePASS+ app.
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Select the settings icon on the token.
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Select Push Authentication History.
Only the 20 most recent authentications display.
Setting the viewing theme
To set the viewing theme for the SafeNetSafeNet MobilePASS+ app:
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Open the SafeNetSafeNet MobilePASS+ app.
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Select Settings > Display & Brightness.
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Select either of the two themes:
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Light
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Dark
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