Troubleshooting

You might encounter some issues while performing the integration steps mentioned in the previous sections. Mentioned below are some of the most common issues and the ways you can resolve them:

Common Issues

Error Troubleshooting

Unable to find the SafeNet CSP Provider in the list of providers, while issuing the certificate from the certmgr.msc •Enumerate all the registered providers using command prompt by running the command: certutil -csplist. Ensure that you are able to get SafeNetProtectApp CSP Provider as one of the listed providers. If not, try re-installing the provider and running the SafenetProtectAppCSPInstaller.exe with the right credentials.

• Ensure that the provider has been registered successfully by checking the registry entries by navigating to Computer > HKEY_LOCAL_MACHINE > SOFTWARE > SafeNet > IcapiSafenetCsp. If you find the registry entries missing, re-register the provider using the SafenetProtectAppCSPInstaller.exe with the right credentials.

• Ensure that the interface is properly configured on the CipherTrust Manager and there are no communication issues by verifying the log files on the path specified in the ProtectAppICAPI.properties file. If you find any errors in the log file, check your interface settings. For more details refer Interfaces.

Unable to run the SafenetProtectAppCSPInstaller.exe
Error: The program can't start because MSVCR100.dll is missing from your computer

Error: The program can't start because MSVCP100.dll is missing from your computer MSVCR100.dll and MSVCP100.dll are associated with Microsoft Visual C++ Redistributable for Visual Studio 2012 and Microsoft Visual C++ 2010 SP1 Redistributable. Downloading these should resolve your error.

Error	Troubleshooting
Unable to find the SafeNet CSP Provider in the list of providers, while issuing the certificate from the certmgr.msc	•Enumerate all the registered providers using command prompt by running the command: `certutil -csplist`. Ensure that you are able to get SafeNetProtectApp CSP Provider as one of the listed providers. If not, try re-installing the provider and running the SafenetProtectAppCSPInstaller.exe with the right credentials. • Ensure that the provider has been registered successfully by checking the registry entries by navigating to Computer > HKEY_LOCAL_MACHINE > SOFTWARE > SafeNet > IcapiSafenetCsp. If you find the registry entries missing, re-register the provider using the SafenetProtectAppCSPInstaller.exe with the right credentials. • Ensure that the interface is properly configured on the CipherTrust Manager and there are no communication issues by verifying the log files on the path specified in the ProtectAppICAPI.properties file. If you find any errors in the log file, check your interface settings. For more details refer Interfaces.
Unable to run the SafenetProtectAppCSPInstaller.exe Error: The program can't start because MSVCR100.dll is missing from your computer Error: The program can't start because MSVCP100.dll is missing from your computer	MSVCR100.dll and MSVCP100.dll are associated with Microsoft Visual C++ Redistributable for Visual Studio 2012 and Microsoft Visual C++ 2010 SP1 Redistributable. Downloading these should resolve your error.

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Troubleshooting

Troubleshooting

Common Issues

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