Troubleshooting
This section describes the issues you may run into and how to resolve them. If you face an issue that is not listed here, contact Thales Customer Support.
Error/Issue | Possible Cause |
---|---|
Validation errors:\nprotection_policy_name: protection_policy_name is a required field | This error will occur when the protection policy name is not specified in the request parameter of protect and reveal operations. |
Validation errors:\ndata: data is a required field | This error will occur when the data to be protected or revealed is not specified in the request parameter of protect and reveal operations. |
Input buffer is too short (len=0), it has to be at least 2 bytes long | Dataset-related errors will occur when the data to be protected does not comply with the protection policy specifications. |
Input version header is invalid | This error occurs during the reveal operation when the version header is specified in the incorrect field (internal version is passed in the external version field and vice-versa) or the invalid version header is passed. |
The registration token cannot be used to register CRDP clients | These error will occur when incorrect registration token is used to register CRDP clients on the CipherTrust Manager. |