Backup and Restore Errors
This section lists errors which could possibly occur when creating, restoring, deleting and listing backups.
| Action | Error Information | Possible Cause | Remediation |
|---|---|---|---|
| Create Backup | Async backup or restore operation is in progress, cannot create backup | There is already a backup operation in progress. | Please wait for the ongoing operation to get complete. |
| Create Backup | Error creating default backup key for account (<VALUE>) with scope (<VALUE>) | Possible reasons: • Storage crunch in the system. • High CPU utilization or memory crunch due to large number of memory intensive operations. | Please free up some space, restart the appliance and retry. If problem persists, please contact Thales Customer Support with a copy of the syslog. |
| Create Backup | Error setting backupkey (<VALUE>) as default | Storage crunch in the system. | Please ensure that the disk space is available. |
| Create Backup | Error creating backup directory <DIR_PATH> | Storage crunch in the system. | Please ensure that the disk space is available. |
| Create Backup | Could not write intermediate header file <VALUE> | Possible reasons: • Storage crunch in the system. • Bad sectors in the Disk causing I/O error • High CPU utilization or memory crunch due to large number of memory intensive operations. | Please free up some space, restart the appliance and retry. If problem persists, please contact Thales Customer Support with a copy of the syslog. |
| Create Backup | Endpoints are not configured for domain scoped backup | System does not support Domain Backup. | Please contact Thales Customer Support to understand the backup/restore functionality in current version of CipherTrust Manager. |
| Create Backup | Error opening/creating backup meta <VALUE> | Storage crunch in the system. | Please ensure that the disk space is available. |
| Create Backup | could not read stat meta file | Possible reasons: • Bad sectors in the Disk causing I/O error • High CPU utilization or memory crunch due to large number of memory intensive operations. | Please restart the appliance and retry. If problem persists, please contact Thales Customer Support with a copy of the syslog. |
| Create Backup | could not read backup meta <VALUE> | Possible reasons: • Bad sectors in the Disk causing I/O error • High CPU utilization or memory crunch due to large number of memory intensive operations. | Please restart the appliance and retry. If problem persists, please contact Thales Customer Support with a copy of the syslog. |
| List Backups | Could not read backup path | Possible reasons: • Bad sectors in the Disk causing I/O error • High CPU utilization or memory crunch due to large number of memory intensive operations. | Please restart the appliance and retry. If problem persists, please contact Thales Customer Support with a copy of the syslog. |
| Read Backup | Error accessing backup directory | Possible reasons: • The backup does not exist. • High CPU utilization or memory crunch due to large number of memory intensive operations. | Please check if requested backup exists. If it does exist, please restart the appliance and retry. |
| Download Backup | Cannot download backup during an async operation on same backup | There is an ongoing operation using the backup. Download will have to wait. | Please wait for the ongoing operation to get complete. |
| Download Backup | error creating download packager for <VALUE> to client | Storage/ Memory crunch in the system. | Please ensure that the disk space is available. |
| Download Backup | error uploading file for backupid <VALUE> to client | The download package could not be read for upload. Possible reasons: • High CPU utilization or memory crunch due to large number of memory intensive operations. | Reboot the appliance and retry. If problem persists, please contact Thales Customer Support. |
| Delete Backup | Error deleting backup directory | Possible reasons: • Backup has already been deleted so backup directory does not exist. • The system is not in sane state. | Please check if the backup exists. If it exists, please reboot the appliance and try again. |
| Restore Backup | Async backup or restore operation is in progress, cannot restore backup | There is already a backup/restore operation in progress. | Please wait for the ongoing operation to get complete. |
| Restore Backup | Error accessing backup directory <VALUE> (<VALUE>) | Possible reasons: • Backup has already been deleted • The system is not in sane state | Please check if the backup exists. If it exists, please reboot the appliance and try again. |
| Restore Backup | Problem reading backup header file | Possible reasons: • Backup has already been deleted • The system is not in sane state | Please check if the backup exists. If it exists, please reboot the appliance and try again |
| Restore Backup | Error creating temporary directory | Storage crunch in the system. | Please ensure that the disk space is available. |
| Restore Backup | Error connecting to database | Database connection parameters are not valid or has been corrupted. Possible reasons: • High CPU utilization or memory crunch due to large number of memory intensive operations. | Reboot the appliance and retry. If problem persists, please contact Thales Customer Support. |
| Restore Backup | Error stopping services | High CPU utilization or memory crunch due to large number of memory intensive operations. | Reboot the appliance and retry. If problem persists, please contact Thales Customer Support. |
| Restore Backup | Error restoring database | Connection to the database failed or the schema creation for the database (which has to be restored) failed. Possible reasons: • Storage crunch • Databse Service is down because of the high CPU utilization or memory crunch due to large number of memory intensive operations. | Free up some space. Reboot the appliance and retry. If problem persists, please contact Thales Customer Support. |
| Restore Backup | Could not start databases after restore | High CPU utilization or memory crunch due to large number of memory intensive operations. | Reboot the appliance and retry. If problem persists, please contact Thales Customer Support. |
| Upload Backup | Invalid backup scope option | Invalid scope option used. Allowed values are: • system • domain | Please use the allowed value of scope. |
