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Health Manager

Gathering the Technical Dump

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Gathering the Technical Dump

Use the techdump command to gather useful data about your system. Thales Customer Support might seek this information for troubleshooting any problems you might experience with CTE-U.

The dump file is created in the /var/log/vormetric directory (or a different directory specified using the interactive installer). The name of the file is listed immediately after the techdump command starts running.

Every OS distribution stores data in its own chosen locations, therefore, the tool attempts to look around and find the data. RHEL, SUSE, and Ubuntu are all different.

For example:

sudo /usr/bin/cte_u_manager techdump
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Creating techdump file >/var/log/vormetric/cte-2022_10_19_02_49_25-techdump.tar.bz2
Saving all system information to file: /var/log/vormetric/sysinfo/cte-fuse-sysinfo.
Date : 2022_10_19_02_49_25
CTE-FUSE Version: 10.0.0.9013
Saving CTE-FUSE service status.
Saving OS Version.
Saving Kernel Version.
Saving VM status.
Saving disk info.
Collecting /proc/partitions to sysinfo file.
Collecting /proc/modules to sysinfo file.
Collecting /proc/mounts to sysinfo file.
Collecting /proc/cpuinfo to sysinfo file.
Collecting /proc/meminfo to sysinfo file.
Collecting network interfaces info.
Saving firewall status.
Collecting /proc/version to sysinfo file.
Saving gcc version.
Saving the list of running processes.
Saving disk space information.
Saving dmesg logs.
Saving the system fstab file.
Saving the system mtab file.
Copying config file.
Copying syslog file.
Copying messages file.
Copying CTE-FUSE log files.
Create tar file.
Remove temporary directory ... Done.
Successfully created techdump file.

The sample output shows the techdump file is created. If needed, you can share the technical dump file with Thales Customer Support. To view the details of the file, run:

sudo ls -lh /var/log/vormetric/cte-2022_10_19_02_49_25-techdump.tar.bz2
-rw-r--r-- 1 root root 90K Oct 19 02:50 /var/log/vormetric/cte-2022_10_19_02_49_25-techdump.tar.bz2

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