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Troubleshooting

This section describes the issues you may run into and how to resolve them. If you face an issue that is not listed here, contact Thales Customer Support.

Error/Issue	Possible Cause	Resolution
`Error: Status 404`	Occurs when `tls_enabled=true`, and `skip_verify=true`.	Make sure SSL certificates are valid and accessible by the client.
`Error: 502 bad gateway`	URL of the application server is incorrect.	Make sure the application server URL is correct.
`Error: 502 bad gateway`	The application server is down.	Make sure the application server is up and running.
`Error: validation: chart.metadata is required`	`chart.metadata` is missing.	Make sure `chart.yaml` exists at the path where the `helm install` command is run.
`Response code:400` `error message:Client sent an HTTP request to an HTTPS server.`	Request is made over `HTTP`.	Make sure "client to DPG" (through browser/tool) and "DPG to server" requests are over `https`.
`Error: Registration failed ::` `Error Code :15` `with description: NCERRBadRequest: Bad HTTP request`	Registration token is incorrect.	Specify correct registration token.
`Cryptographic operation not supported`	Key might not be exportable.	Ensure that key is exportable.
`Generic local cryptography error`	For FPE, at least 2 characters from charset should be part of the plain text.	Ensure at least 2 characters from charset should be part of plain text in case of FPE.