Verifying the Integrity of Your Shipment

CAUTION!   Thales employs a number of security measures to allow you to verify that your new hardware was not intercepted in transit or otherwise tampered with before you received it. To verify the authenticity and handling history of your received items, review the following checklist before you unpack your new hardware, and then follow the checklist as you unpack each item.

Step Yes No

1.Do the items received (individual items, part numbers) match those listed in the enclosed packing list? If yes, go to the next step. If no, contact Thales support.

    

2.Before you received the product, did you receive an advanced shipping notification providing details regarding the shipment (part numbers and serial numbers for the product, tamper-evident bags, and tamper seals)? If yes, go to the next step. If no, contact Thales support.

    

3.Are all of the tamper-evident bag serial numbers that are listed in the advanced shipping notification present, and do they match the actual bags received? The tamper-evident bag serial numbers appear as shown below.

If yes, go to the next step.If no, contact Thales support.

    

4.Did you receive any tamper-evident bags that are not listed on the advance shipping notification? If yes, contact Thales support. If no, go to the next step.

    

5.Are the correct number of tamper seals affixed to the device? There should be two tamper seals affixed to the device: one affixed to the left side and one affixed to the top-left front of the unit (when unit is facing you).

If no, contact Thales support. If yes, go to the next step.

    

6.Are all of the tamper seal serial numbers listed in the advanced shipping notification present, and do they match the actual seals affixed to the device? If yes, go to the next step. If no, contact Thales support.

    

7.Are there any tamper seals affixed to the device that are not listed on the advance shipping notification? If yes, contact Thales support. If no, go to the next step.

    

8.Are there any signs of physical tampering? The tamper seals on the sides indicate tampering if they show the ALERT markings as illustrated.

If yes, contact Thales support. If no, go to the next step.

    

9.Once you have verified all of the received items, you can proceed with the installation.