Troubleshooting
Each ProtectServer Network HSM is tested during manufacture to ensure a high level of quality. In the unlikely event the unit is not functioning correctly please re-check the installation procedure, paying particular attention to the power source and network cable connection. Running the diagnostic command hsm state, as described in First Login and System Test, is the only method available to test the unit.
NOTE The unit has no user serviceable parts. Please do not disassemble the unit to resolve problems unless directed by a Thales support engineer.
If it ever becomes necessary to get into the BIOS, press <Delete> as the ProtectServer Network HSM boots.
For further assistance contact your supplier or Thales support with the following details at hand:
>The product serial number (at the back of the unit)
>A detailed description of the current system configuration
>Details of any error messages pertaining to the problem
For contact numbers in your home country, see Support Contacts.
