RMA and Shipping Back to Thales

Although rare, you might need to ship a ProtectServer HSM back to Thales.

Contact your Thales representative to obtain the Return Material Authorization (RMA) and instructions for packing and shipping. Refer to Support Contacts.

The RMA process is completely secure and Thales cannot access any sensitive key material contained in the HSM. To take maximum precaution with the contents of your HSM before it leaves your possession, back up all key materials and then decommission the HSM, forcibly clearing all of its contents, before returning it to Thales. For more information about decommissioning the HSM, see Tampering or Decommissioning the HSM.