Troubleshooting

The most common problems encountered while installing SafeNet ProtectToolkit-J on SafeNet ProtectToolkit-C and the SafeNet ProtectServer HSM is that the encryption board driver is not loaded or functioning correctly.

Should you encounter any difficulties, first check that you have followed all the installation instructions in this manual, and consult your relevant Installation Guide for troubleshooting options.

Try running the hsmstate utility. It should report each installed HSM (PCI or Network connect) is in NORMAL Mode. If that works, then try running the ctconf utility. This will ensure that the Cryptoki runtime is working.

Finally, if neither resolves the issue, please contact SafeNet support (Support Contacts).