Verifying the Integrity of Your Shipment

CAUTION!   Thales employs a number of security measures to allow you to verify that your new hardware was not intercepted in transit or otherwise tampered with before you received it. To verify the authenticity and handling history of your received items, review the following checklist before you unpack your new hardware, and then follow the checklist as you unpack each item.

Step Yes No

1.Do the items received (individual items, part numbers) match those listed in the enclosed packing list? If yes, go to the next step. If no, contact Thales support.

   

2.Before you received the product, did you receive an advanced shipping notification providing details regarding the shipment (part numbers and serial numbers for the product, and for tamper-evident bag(s))? If yes, go to the next step. If no, contact Thales support.

   

3.Are any tamper-evident bag serial numbers that are listed in the advanced shipping notification present, and do they match the actual bag(s) received? The tamper-evident bag serial numbers appear as shown below.

If yes, go to the next step. If no, contact Thales support.

NOTE   The serial number of the bag is tracked. Serial numbers of additional stickers on the bag are not tracked, and are meant only for inspection against physical alteration.

   

4.Did you receive any tamper-evident bags that are not listed on the advance shipping notification? If yes, contact Thales support. If no, go to the next step.

   

5. Are the correct number of tamper seals affixed to the tamper-evident bag? There should be a tamper seal on each side of the bag and two seals over the bag opening.

If no, contact Thales support. If yes, go to the next step.

NOTE   The serial number of the bag is tracked. Serial numbers of additional stickers on the bag are not tracked, and are meant only for inspection against physical alteration.

   

6.Are there any signs of physical tampering? The tamper seals on the tamper bag indicate tampering if they show the ALERT markings as illustrated.

If yes, contact Thales support. If no, go to the next step.

   

7.Once you have verified all of the received items, you can proceed with the installation.