Verifying the Integrity of Your Shipment

CAUTION!   Thales employs a number of security measures to allow you to verify that your new hardware was not intercepted in transit or otherwise tampered with before you received it. To verify the authenticity and handling history of your received items, review the following checklist before you unpack your new hardware, and then follow the checklist as you unpack each item.

Step Yes No

1.Do the items received (individual items, part numbers) match those listed in the enclosed packing list? If yes, go to the next step. If no, contact Thales support.

    

2.Before you received the product, did you receive an advanced shipping notification providing details regarding the shipment (part numbers and serial numbers for the product and tamper-evident bags)? If yes, go to the next step. If no, contact Thales support.

    

3.Are all of the tamper-evident bag serial numbers listed in the advanced shipping notification present, and do they match the actual bags received? If yes, go to the next step. If no, contact Thales support.

    

4.Did you receive any tamper-evident bags that are not listed on the advance shipping notification? If yes, contact Thales support. If no, go to the next step.

    

5.Are tamper labels affixed to all three sides of the tamper bag? If you are receiving a PCIe HSM, are there also two labels over the bag opening? If no, contact Thales support. If yes, go to the next step..

    

6.

Are there any signs of physical tampering? If tamper-evident labels are affixed to the received product, have any of these labels been damaged? Have the tamper evident bags been damaged in any way? The tamper seals on the sides indicate tampering if they show the ALERT markings as illustrated. If yes, contact Thales support. If no, go to the next step.
   

7.Once you have verified all of the received items, you can proceed with the installation.