Troubleshooting

If you are unable to apply an upgrade license from the Thales Licensing Portal (GLP), the table below provides descriptions of possible failure messages (sysconf license apply).

Message	Description
`Cannot find <filename>`	The file that you specified containing the license string cannot be found on the HSM appliance. Use lunash:>my file list to see what files are available (my file list).
`Cannot find lservrc`	You should not encounter this message. If you do, please contact Thales Technical Support for assistance.
`Invalid licensed feature`	The license string is corrupted in the feature attribute. Confirm that you saved the license string without modification after activating the upgrade in the GLP.
`Invalid licensed feature version`	The license string is corrupted in the feature version attribute. Confirm that you saved the license string without modification after activating the upgrade in the GLP.
`Invalid licensed HSM serial number`	The license string is for an HSM with a different serial number. Ensure that you transferred the correct license string file to the appliance.
`<feature> not licensed for this appliance`	The license string is for an HSM with a different serial number. Ensure that you transferred the correct license string file to the appliance.
`License is already applied`	The license string matches an entitlement already applied on this HSM appliance.
`LUNA_RET_HSM_TAMPERED`	The HSM is in a tampered state and must be cleared of the tampered state before the upgrade can be applied.
`Update Result : 12 (Error detecting HSM)`	The HSM Security Officer is not logged in.
`License is unknown/not available (feature)`	The HSM appliance software needs to be updated to support a newer feature.
`Upgrades not available for this model of HSM`	Only 750 and 790 models of HSM support upgrades.
`Upgrade to <#> partitions not available for this model of HSM`	Applying the upgrade would exceed the upper limit for the maximum number of partitions on the HSM.
`Unable to determine model of HSM`	You should not encounter this message. If you do, please contact Thales Technical Support for assistance.