Purchasing Upgrades

To place an order for an upgrade, you need the relevant Thales part number. Be aware that there are two part numbers: one for factory-installed upgrades and one for field upgrades (that is, customer installed). Thales offers partition upgrades in “five-packs” up to a total aggregate of 100 partitions. By way of an example, suppose you have a model S790 appliance. The base number of partitions for this model is 10. Suppose you want to upgrade your HSM to have 30 partitions. You would order quantity four upgrades: 20 partitions. After you apply this full entitlement to your HSM, you will have the desired 30 partitions. The following table summarizes the upgrade options for various models.

Model	Factory-Installed Partitions	Maximum Number of Partitions	Maximum Number of 5-Pack Upgrades
_700	5	5	n/a
_750	5	20	3
_790	10	100	18

Entitlement Email

After you have placed your order for an upgrade and a Gemalto customer care representative has entered the order, you receive an email with detailed instructions on how to obtain and apply your upgrade. Very likely, you followed a link to this user guide from the entitlement email you received.

Entitlement Certificate

Attached to the upgrade email is an entitlement certificate. On this certificate is an entitlement identifier that you need to activate your upgrade. Here is an example of an entitlement certificate and where to find the EID.