Support Contacts
If you encounter a problem while installing, registering or operating this product, please make sure that you have read the documentation. If you cannot resolve the issue, please contact your supplier or Thales support. Thales support operates 24 hours a day, 7 days a week. Your level of access to this service is governed by the support plan arrangements made between Thales and your organization. Please consult this support plan for further information about your entitlements, including the hours when telephone support is available to you.
| Contact method | Contact | |
|---|---|---|
| Address | Thales 4690 Millennium Drive Belcamp, Maryland 21017 USA |
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| Phone | United States | (800) 545-6608, (410) 931-7520 |
| Australia and New Zealand | +1 410-931-7520 | |
| China | (86) 10 8851 9191 | |
| France | 0825 341000 | |
| Germany | 01803 7246269 | |
| India | +1 410-931-7520 | |
| United Kingdom | 0870 7529200, +1 410-931-7520 | |
| Web | www.safenet-inc.com | |
| Support and Downloads |
www.safenet-inc.com/support Provides access to the Thales Knowledge Base and quick downloads for various products. |
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| Technical Support Customer Portal |
https://serviceportal.safenet-inc.com Existing customers with a Technical Support Customer Portal account can log in to manage incidents, get the latest software upgrades, and access the SafeNet Knowledge Base. |
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