hsm supportinfo

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hsm supportinfo

Generate the supportInfo.txt file. The supportInfo.txt file includes detailed information about the state and settings of the HSM, as well as other important appliance information, such as the network settings and negotiated link status. You must transfer file from the SafeNet appliance to your client using scp (Linux/Unix) or pscp (Windows), and sent it to Customer Support.

The file supportInfo.txt is generated by executing any of the following commands:

•hsm supportinfo

•sysconf appliance reboot

•sysconf appliance poweroff

User Privileges

Users with the following privileges can perform this command:

•Admin

•Operator

•Monitor

Syntax

hsm supportinfo

Example

lunash:>hsm supportinfo

'hsm supportInfo' successful.

Use 'scp' from a client machine to get file named:
supportInfo.txt

Command Result : 0 (Success)