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HSM Administration Guide > Decommissioning, Zeroizing, or Resetting an HSM to Factory Conditions > RMA and Shipping Back to SafeNet
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Although rare, it could happen that you need to ship a SafeNet appliance back to Gemalto.
Contact your Gemaltorepresentative to obtain the Return Material Authorization (RMA) and instructions for packing and shipping.
You might wish (or your security policy might require you) to take maximum precaution with any contents in your HSM before it leaves your possession.
If so, there are two options available to secure the contents of the SafeNet Luna Network HSM before returning it to Gemalto:
•Decommission the HSM, forcibly clearing all HSM contents (see Decommissioning the HSM Appliance for instructions)
•Set the HSM into Secure Transport Mode (see Secure Transport Mode for instructions) and provide the verification string and random user string to your Gemalto representative by secure means. This will allow Gemalto to know if the HSM is tampered while in transit.