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Forgotten Passwords

HSM Admin / Security Officer – If you lose the HSM SO authentication(a password for Luna HSMs with Password Authentication; the SO PED Key for Luna HSMs with Trusted Path / PED Authentication) , you must re-initialize the HSM, which also zeroizes the HSM(the contents of the HSM become permanently unavailable, and must be replaced/regenerated after you re-initialize -- allowing anyone to change or reset the SO password without knowing the current password would not be considered good security, thus we force zeroization of all HSM contents in such a situation (either you have lost access/authentication to your own data and keys and therefore don't care that they are erased, or an attacker is attempting to gain access and you want your data and keys made unavailable, and you want to be made aware that the attack has occurred).  

Partition Owner /Partition User / Crypto Officer – If you lose the Partition Owner/User authentication, the HSM Admin or Security Officer can reset the password with lunacm command 'partition -resetPw'.
The HSM Policy "21: Force user PIN change after set/reset" determines whether the Partition User can access the Partition with the password that is set by "partition -resetPw", or if the User must explicitly set a new password with "partition changePw" before being allowed to access the Partition. That policy can be used to enforce role separation between SO and User.