You are here: Appendix > RMA and Shipping Back to SafeNet

RMA and Shipping Back to SafeNet

Although rare, it could happen that you need to ship a Luna appliance back to SafeNet.

You would deal through your SafeNet representative to obtain the Return Material Authorization (RMA) and instructions for packing and shipping.

However, you might wish to take the maximum precaution with any contents in your HSM before it leaves your possession.Or your security policy (or security auditors) might require it.

Two actions that you can take are:

Press the "decommission" button on the appliance back panel; this forcibly clears all HSM contents.
If the appliance uses PED (Trusted Path) authentication, set the HSM into Secure Transport Mode ( hsm srk enable (if not already enabled) followed by hsm srk transportMode enter), and simply do not send us the purple key. We have no way to access the HSM, and no choice but to remanufacture it.