The CCC User Interface

This section describes how to use the CCC interface. It contains the following topics:

>Supported Browsers

>The Administrative and Application Owner Interfaces

>Navigating the User Interface

>Using the Search Function

>Sorting Records by Column

Supported Browsers

CCC is supported on the following web browsers:

>Microsoft Edge (latest stable version)

>Google Chrome (latest stable version)

>Mozilla Firefox (latest stable version)

You must enable JavaScript and cookies. Refer to the browser documentation for more information.

See the most recent Customer Releases Notes for an up-to-date list of supported browsers.

The Administrative and Application Owner Interfaces

The functionality and user interface provided by CCC depends on whether you log in as an Administrator user or Application Owner user:

The Administrator Interface

If you log in as an Administrator, you can manage user accounts, devices, and services, generate reports, activate and deactivate CCC, and download the CCC Client.

The Application Owner Interface

If you log in as an Application Owner, you can view and initialize any services available to be deployed by your organization, and download the CCC Client.

Navigating the User Interface

The following figure illustrates the main components of the CCC user interface. The interface is designed to provide quick and easy access to your managed objects.

Figure 1: The CCC user interface

You interact with the main components as follows:

Function Tabs	The Function Tabs allow you to select the function you want to use. When you select a function, the navigation frame is updated to list the object types, or actions, associated with the function.
Navigation Frame	The Navigation Frame allows you to select the object types you want to view, or actions you want to perform. When you select an item, the objects associated with the item, or a page allowing you to perform the action, are displayed in the object list area.
Object List	Displays a list of objects for the selected item. You can sort the list (see Sorting Records by Column ) or use the search function (see Using the Search Function) to find a specific item. When you select an item in the list, the item details are displayed in the attributes frame.
Attributes Frame	Displays detailed information for the selected item. The information is organized into tabs. You can edit or update the information displayed, where relevant.
Details Tabs	Sorts the detailed information by category. Select a tab to display or edit the information for that category.
Jump to Icon	Some items are linked to other items. For example, services are linked to organizations. These links are indicated using the Jump-to-Icon. Click on the icon to display the page for the linked item.
Current User	Displays the currently logged-in user, and their role. You can use this menu to change the password for current user. If two-factor authentication is enabled for the user, their one-time password (OTP) code is required to change the password.

Common Icons

These icons appear frequently in object lists.

Icon	Name	Purpose
	Trash can icon	Functions as a delete button. Clicking the trash can icon deletes the item associated with the row.
	Dropdown icon	Expands to display optional actions.
	Checkmark icon	Indicates that a monitored device or service is fully operational with no detected problems.
	Updating Icon	Indicates that a monitored device status is updating.
	Caution icon	Indicates that a monitored device or service has a problem, such as a misconfiguration, that requires your attention.
	Error icon	Indicates that a monitored device or service cannot be reached. This is a critical error.

Using the Search Function

The search function allows you to search the objects in a list, and is displayed at the top of all object lists. Enter a string you want to search for to filter the list to display only matching records.

A limited set of regular expression operators are supported to provide advance search capabilities. If you want to search for a string that contains a character that is used as a regular expression operator, you must put a '\' before the character to escape the special character. For example, 'Finance$' would search for table entries with "Finance" at the end, while 'Finance\$' would search for table entries that contained "Finance$".

NOTE   The search strings are not case sensitive.

Using Regular Expression Operators

You can use the following special characters to search using regular expressions. To search for a string that contains one of these operators, you must escape the operator by prefixing it with a backslash (\).

^	Search for a string that begins with a specific character string. Do not include spaces after the ^ operator. For example: >^fred matches all records that begin with the string "Fred". For example, it would match "Fred", but not "Alfred".
$	Search for a string that ends with a specific character string. Do not include spaces after the $ operator. For example: >fred$ matches all records that end with the string "fred". For example, it would match "Alfred", but not "Freddy".
|	Search for <a> or <b> or ...<n>. Use the | operator to separate each term you want to match. Do not include spaces before or after the | operator. For example: >fred|jane matches all records that contain the string "Fred" or "Jane" >Fred Smith|Jane Doe|Mary matches all records that contain the string "Fred Smith", "Jane Doe", or "Mary"
*	Match any number of random characters. You cannot use the * operator as the first character in the search string. Do not include spaces before or after the * operator. For example: >f*d matches all records that contain a string that begins with f and end with d. For example, it matches Fred, fried, deepfried, friend, friends, myfriend, etc.
.	Match a single random character. Do not include spaces before or after the . operator. For example: >fre. matches all records that contain a string that begins with fre and ends with any random character. For example, it matches fred, fret, frets, alfred, whyfret, etc.
:	Search for a string in a specific column. Do not include spaces before or after the : operator. For example: >Name:Bob matches all records that contain the string "Bob" in the Name column. You can use the ; character as a separator in a multi-column search. For example: >Name:Bob;Role:Admin matches all records that contain the string "Bob" in the Name column and "Admin" in the Role column. You can use the ^, $, |, *, or . operators within the search string for a specific column. For example: >Name:Bob|Fred;Role:Admin matches all records that contain the string "Bob" or "Fred" in the Name column and "Admin" in the Role column. >Name:^Fred;Role:Admin matches all records that begin with the string "Fred" in the Name column and contain the string "Admin" in the Role column. >Name:$fred;Role:Admin matches all records that end with the string "fred" in the Name column and contain the string "Admin" in the Role column.

Sorting Records by Column

By default, the records displayed in a table are sorted alphabetically by the first column:

>to sort alphabetically by another column, click on the column heading.

>to sort in reverse alphabetical order, click on the column heading again.