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  • CipherTrust Manager
  • CipherTrust Application Data Protection (CADP)
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Appendix

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Appendix

copy link to clipboardTroubleshooting

IssueError MessageRemediation
KMIP registration is not enabledThe following error message is displayed in CipherTrust Records:
"errorMessage": "Unregistered client, please register a new client from CLI or API or UI."		Check whether the Autoregistration option is selected in Admin Settings > System > Interfaces > kmip.
If it is not selected, turn on the Autoregistration option.
Refer to the steps mentioned in Enable KMIP Client Registration.
User corresponding to username location in the certificate (for example, OU/UID) is not createdThe following error messages are displayed in CipherTrust Records:
"errorMessage": "username not found: "
"errorMessage": "Could not authenticate certificate user, hence the client is not auto registered in mode tls-cert-pw-opt"		Check whether the user corresponding to UID/OU of the node certificates is created in Keys & Access Management > Users.
If the user is not created, create a new user with the same name as the OU/UID field of the node certificates. After creating the user, add this user to the Key Admins.
Refer to the steps mentioned in Create a New User.
User is not added to the Key Admin groupThe following error message is displayed in CipherTrust Records:
"errorMessage": "authorization denied: verdict was deny: CreateKey"		Check whether the user corresponding to UID/OU of the node certificates is created under Keys & Access Management > Users.
If the user is not added, add the user to the Key Admins group.
The username location in the Certificate is set incorrectlyThe following error messages are displayed in CipherTrust Records:
"errorMessage": "username not found: "
"errorMessage": "Could not authenticate certificate user, hence the client is not auto registered in mode tls-cert-pw-opt"		Check whether the username location in the Certificate option is set correctly to OU/UID in Admin Settings > System > Interfaces > kmip.
If it is not set correctly, set the correct value for the username location in the Certificate.

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