Troubleshooting
The below sections list various error messages that you may encounter when working with TDPaaS, with their explanations and possible solutions.
Scans & Reports
| Error Message | Explanation |
|---|---|
No valid Hadoop Knox or Data Management Services connection exist | Displayed when the user tries to run a scan with an invalid Hadoop Knox connection of Hadoop Services. Solution: Verify and reconfigure the Hadoop Knox connection of Hadoop Services under the Access Management > Connection Management tab of CipherTrust Manager. |
None of Hadoop Knox & Data Management Services connection exist | Displayed when the user tries to run a scan without configuring either Hadoop Knox or Data Management Services connection. Solution: Configure the Hadoop Knox connection of Hadoop Services under the Access Management > Connection Management tab of CipherTrust Manager or Provision Data Management Services settings under Settings > Data Management Services in DDC. |
The Data Management Service settings don't exist | Displayed when the user tries to run a scan without configuring the Data Management Services settings. Solution: Configure Data Management Services under Settings > Data Management Services in DDC. |
None of Data Management Services & Hadoop Services settings exist | Displayed when the user tries to run a scan without configuring the HDFS & Livy settings of Hadoop Services and Data Management Services. Solution: Configure the HDFS & Livy settings under Settings > Hadoop Services in DDC or Provision Data Management Services under Settings > Data Management Services in DDC. |
Connection is Lost: Data Management Service connection is not responding. | Displays when the connection to the Data Management Service is interrupted. Soluton: Ensure Data Management Services are correctly configured in the Settings tab. |
Data Management Services Settings & Provisioning
| Error Message | Explanation |
|---|---|
Error: Hdfs Settings can't be changed | Data platform was switched from Data Management Services to Hadoop Services after a successful scan execution. Solution: This action is not allowed. After executing a scan with Data Management Services, you can't switch to Hadoop Services. |
Error: Livy Settings can't be changed | Data platform was switched from Data Management Services to Hadoop Services after a successful scan execution. Solution: This action is not allowed. After executing a scan with Data Management Services, you can't switch to Hadoop Services. |
Error: Tdpaas Settings can't be changed | Data platform was switched from Hadoop Services to Data Management Services after a successful scan execution. Solution: This action is not allowed. After executing a scan with Hadoop Services, you can't switch to Data Management Services. |
TDPaaS Provision Data can't have empty fields | Data Management Services provisioning returned empty fields in response. Solution: Retry Data Management Services provisioning. |
Error: region param is invalid | Data Management Services was provisioned with an invalid or unsupported region. Solution: Try provisioning with another supported region. |
Error: missing field %s | Data Management Services configuration was attempted with a missing value for a mandatory field. Solution: Specify the missing field value and reconfigure the service. |
Error: Data Management Service Settings could not get provisioned | Data Management Services provisioning failed to create and fetch the Data Management Services settings. Solution: Retry Data Management Services provisioning. |
Error: Operation forbidden, cannot change settings - scan is running | Switched the data platform from Hadoop Services to Data Management Services or from Data Management Services to Hadoop Services while scan execution was in progress. Solution: Switch the data platform after scan execution gets failed. After a scan is successfully completed, you can't switch the data platform type. |
Error: Operation forbidden, cannot change settings - TDPaaS settings is fixed | Switched the data platform from Hadoop Services to Data Management Services after a successful scan execution. Solution: This action is not allowed. After a successful scan execution with Data Management Services, you can't switch the data platform. |
Error: Operation forbidden, cannot change settings - TDP-OnPrem settings is fixed | Switched the data platform from Data Management Services to Hadoop Services after a successful scan execution. Solution: This action is not allowed. After a successful scan execution with Hadoop Services, you can't switch to Data Management Services. |
Other Errors
| Error Message | Explanation |
|---|---|
DDCTDPaaSDataprocLaunchJobOperation error | Error relates to starting the scan job while using Data Management Services. Solution: This is an unexpected error. Details about the specific cause of error are logged in the Loki Audit records, for each failed attempt of starting the scan job. Please contact customer support to resolve this issue. |
DDCTDPaaSDataprocGetJobStatusOperation error | Error in performing the get scan job status while using Data Management Services. Solution: This is an unexpected error. Details about the specific cause of error are logged in the Loki Audit records, for each failed attempt of getting the scan job. Please contact customer support to resolve this issue. |
Error: Both LivySettings & Data Management Service are set | Livy Settings of the Hadoop Services and Data Management Services settings are set concurrently. Solution: This is an unexpected error. Please contact customer support to resolve this issue. |
Error: Neither Livy nor Data Management Service is set | Neither Livy Settings of Hadoop Services nor Data Management Services settings are set. Solution: Ensure Hadoop Services or Data Management Service is correctly configured on the DDC Settings tab. |
Error: cannot initialize StorageConnector, Hdfs & Data Management Service are set | Both HDFS Settings of the Hadoop Services and Data Management Services settings are set concurrently. Solution: This is an unexpected error. Please contact customer support to resolve this issue. |
Error: Neither HDFS nor Data Management Service is set | Neither HDFS Settings of Hadoop Services nor Data Management Services settings are set. Solution: Ensure Hadoop Services or Data Management Service is correctly configured on the DDC Settings tab. |
