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Getting Started
Administration
Reference
Release Notes

All

All
CipherTrust Manager
CipherTrust Application Data Protection (CADP)
CipherTrust Application Key Management (CAKM)
CipherTrust Batch Data Transformation (BDT)
CipherTrust Cloud Key Management (CCKM)
CipherTrust Data Discovery and Classification (DDC)
CipherTrust Data Protection Gateway (DPG)
CipherTrust Database Protection (CDP)
CipherTrust Intelligent Protection (CIP)
CipherTrust Integrations
CipherTrust Migrations
CipherTrust RESTful Data Protection (CRDP)
CipherTrust Transparent Encryption (CTE)
CipherTrust Transparent Encryption Userspace (CTE-U)
CipherTrust Secrets Management (CSM)
CipherTrust Vaulted Tokenization (CTE-V)
CipherTrust Vaultless Tokenization (CT-VL)
CTE-Linux
CTE-Windows
CTE-AIX
CTE-K8s
CTE-U
Data Protection on Demand
Luna Cloud HSM
Luna Network HSM
Luna PCIe HSM
Luna USB HSM
OneWelcome Identity Platform
ProtectApp LUKS
ProtectServer 2 HSM
ProtectServer 3 HSM
SafeNet Trusted Access (STA)
SafeNet MobilePASS+
SafeNet MobilePASS+ for Android
SafeNet MobilePASS+ for Chrome
SafeNet MobilePASS+ for macOS
SafeNet MobilePASS+ for iOS
SafeNet MobilePASS+ for WatchOS
SafeNet MobilePASS+ for Widows
SafeNet Synchronization Agent
SafeNet Logging Agent
SafeNet Agent for FreeRADIUS
SafeNet Agent for NPS
SafeNet Agent for Windows Logon
SafeNet Authentication Service Private Cloud Edition (SAS PCE)
SafeNet Remote Logging Agent
SafeNet Keycloak Agent
SafeNet IDPrime Virtual (IDPV)
SafeNet FIDO Key Manager
SafeNet FIDO Key Manager for Android
SafeNet FIDO Key Manager for iOS
SafeNet FIDO Key Manager for Windows

CDP Administration

Troubleshooting

Please Note:

You are not viewing the most recent version of this page. 2.19 is the latest version available.

Administration
CipherTrust Manager Administration
- Authentication
  - Authentication Settings for NAE, KMIP, Web, and Preboot Interfaces
  - Users
  - Certificate Based Authentication for Users
  - Authentication Tokens
  - Client Management
  - Authenticating to the REST API
- Attribute-based Access Control Permissions for Resources
  - Backup
  - Certificate Authority
  - Client Management
  - Cluster
  - Keys
  - Connection Managers
  - Proxies & Allowed Proxies
  - DNS Hosts
  - Domains
  - Groups & Groupmaps
  - Interfaces
  - Connections
  - Logs
  - Log Forwarders
  - Quorum
  - Records
  - Users
  - Scheduler
  - Servers
  - SNMP
  - Policies
  - Migrations
  - Licensing
  - HSM
  - Miscellaneous
  - Network
  - ProtectApp
  - Secrets
- Password Policy
- Key Policies
- Changing Passwords
- Domain Management
- Groups
- Group Mapping
- Services
- Root of Trust Hardware Security Module
- Clusters and Nodes
- CipherTrust Manager System Monitoring
  - Records
  - Alarms
  - Syslogs
  - Debug Logs
  - Log Forwarding
  - Prometheus Metrics Endpoint
- Policies
- Banners
- Basic Interface Configuration
- Proxy Configuration
- Quorums
- SNMP
- SMTP
- Backups
- Scheduling Backups
- Disk Encryption After Initial Deployment
- Scheduler
- Connection Manager
  - Connections
  - AWS
  - Google
  - Secure Copy Protocols (SCP/SFTP)
  - Azure
  - Hadoop Knox
  - Loki
  - Salesforce
  - Luna Network HSM
  - Elasticsearch
  - SAP Data Custodian
  - CIFS/SMB
  - Syslog
  - Oracle Cloud Infrastructure
  - DSM Connection
  - OIDC
  - LDAP
  - Attestation Authority Connection
  - CM Connection/External CM
    - Managing CM Connections using GUI
    - Configuring CM Connections using ksctl
      - Managing External CM Server Connections using ksctl
      - Managing CM Connections using ksctl
  - Akeyless Gateway
- Browsing LDAP Users and Groups
- System Upgrade/Downgrade
- Configuring DNS Hosts
- CLI Toolkit
  - CLI Toolkit Installation
  - Batching Commands with Tokens
  - Example CLI User Set Up
  - Support CLI
- Keys
- Key Rotation
- Crypto Operations
- MKEK Rotation
- Certificate Authority
- System Info
- System Properties
- Network Diagnostics
- Integrating Logging with Splunk App
- Return Material Authorization (RMA) Guidance
- Secrets Management
- Reports
- Key Templates
Application Data Protection Administration
- Overview
- Interfaces
- Managing Applications
  - Defining applications
  - Modifying applications
  - Deleting applications
  - Viewing application details
  - Viewing registration token
  - Cleaning application
  - DPG policies
- Managing Character Sets
  - Creating character set
  - Deleting character set
- Managing Protection Policy
  - Viewing protection policy
  - Creating protection policy
  - Modifying protection policy
  - Deleting protection policy
- Managing Access Policy
  - Viewing access policy
  - Creating access policy
  - Modifying access policy
  - Deleting access policy
- Managing User Set
  - Viewing user set
  - Creating user set
  - Deleting user set
- Managing Masking Formats
  - Viewing masking format
  - Creating masking formats
  - Deleting masking format
  - Modifying masking format
- Single Pane of Glass
- Heartbeat Configuration
- FPE/AES/UNICODE Cardinality Block-Size Table
- Auto Renewal of Client Certificates
- Fetch Latest Data from CipherTrust Manager
- Key States
- Protection Policy Versioning Details
- Frequently Asked Questions
BDT Administration
- Protection Profiles
- BDT Policies
- BDT Containers
CCKM Administration
- Overview
- AWS Resources
  - Managing AWS Accounts
  - Managing AWS Keys
  - Scheduling Operations
  - Managing AWS Reports
  - Managing Policies
  - Managing AWS Templates
  - Migrating to IAM Roles Anywhere Connections
  - Downloading AWS Metadata
- Azure Resources
  - Prerequisites
    - Prerequisites for Azure Cloud
    - Prerequisites for Azure Stack Cloud with Azure AD
    - Prerequisites for Azure Stack Cloud with Azure ADFS
  - Managing Azure Vaults
  - Managing Azure Keys
  - Managing Azure Certificates
  - Managing Azure Secrets
  - Scheduling Operations
  - Managing Azure Reports
  - Viewing Azure Subscriptions
  - Performance Summary
  - Allowing AD Users to Manage Azure Vaults
  - Configuring Connection to Azure Using Private Link
  - Downloading Azure Metadata
- AWS External Key Store Resources
  - Managing External Key Store Resources
  - AWS XKS Performance Summary
- External CipherTrust Resources
  - Managing External CipherTrust Domains
  - Managing External CipherTrust Keys
- AWS CloudHSM Key Store Resources
  - Managing an AWS CloudHSM Key Store from CCKM
- Luna HSM Resources
  - Managing Luna HSM Partitions
  - Managing Luna HSM Keys
  - Scheduling Operations
- DSM Resources
  - Managing DSM Domains
  - Managing DSM Keys
  - Scheduling Operations
- Google Cloud Resources
  - Google Cloud Projects
  - Google Cloud Key Rings
  - Google Cloud Keys
  - Google Cloud Reports
  - Scheduling Operations
  - Downloading Google Metadata
  - Performance Summary
- Google Cloud External Key Manager Resources
  - Managing Google EKM Endpoints
  - Managing Google EKM Endpoint Policies
  - Google EKM Performance Summary
  - Managing Google EKM Cryptospaces
  - Managing Google EKM Cryptospace Endpoints
- Google Workspace CSE Resources
  - Access Policies
  - High Level Architecture
  - Licensing
  - Prerequisites
  - Communication with KACLS
  - CSE Guest Access Support for Google Meet and Google Drive
  - Clustering for Google Workspace
  - Encrypting Data Encryption Keys
  - Decrypting Data Encryption Keys
  - Endpoints
  - Identity Providers
  - Viewing Google Workspace CSE Records
  - Performance Summary
    - Google Calendar
    - Google Drive
    - Google Meet
    - Gmail
- Microsoft Double Key Encryption (DKE) Resources
  - Managing DKE Endpoints
  - Managing DKE Authorized Tenants
- Salesforce Resources
  - Managing Salesforce Organizations
  - Managing Salesforce Tenant Secrets
  - Scheduling Operations
  - Managing Salesforce Reports
  - Managing Salesforce Cache-Only Key Endpoints
  - Managing Certificates from Salesforce Organizations
- SAP Resources
  - Managing SAP Groups
  - Managing SAP Keys
  - Scheduling Operations
  - Managing SAP Reports
  - Viewing Linked SAP Applications
  - Performance Summary
  - Downloading SAP Metadata
- Oracle Cloud Resources
  - Managing Oracle Vaults
  - Managing Oracle Keys
  - Managing Oracle Tenancies
  - Scheduling Operations
  - Managing Oracle Reports
  - Managing Oracle Compartments
  - Downloading Oracle Metadata
- OCI External Resources
  - Managing Identity Providers
  - Managing External Vaults
  - Managing External Keys
  - OCI EKMS Performance Summary
- Migrate from CCKM Appliance
- Backup and Restore
- Key Material Export and Upload
CDP Administration
- Interfaces
- Concepts
- Configuring Oracle Databases
- Configuring DB2 Databases
- Configuring SQL Server Databases
- Configuring Teradata Databases
- Tasks
  - View Job History
  - Delete Views and Triggers
  - Create Views and Trigger
  - Delete Old Data
  - Create Domain Index
  - Encrypt a Column
  - Decrypt a Column
  - Configure Migration Server
- SSL Connection Over JDBC
  - SSL Connection Over JDBC for Oracle
  - SSL Connection Over JDBC for DB2
- Troubleshooting
CTE UserSpace Administration
- Overview
- Interfaces
- Concepts
- Data Transformation
- Managing Profiles
- Managing Clients
  - Client Settings
  - Changing Client Password
  - Managing Membership
  - Deleting Clients
  - Collecting Agent Information
  - Fetching Latest Capabilities from Clients
- Managing Client Groups
- Managing Signature Sets
- Managing Policies
  - Creating Policy Elements
  - Viewing Policy Elements
  - Creating Policies
  - Modifying Policies and Rules
- Managing GuardPoints
  - Considerations Before Creating GuardPoints
  - Creating GuardPoints
    - Creating Standard GuardPoints
  - Automatic and Manual GuardPoints
  - Viewing GuardPoints
  - Viewing GuardPoint Status
  - Removing GuardPoints
  - Disabling GuardPoints
  - Enabling GuardPoints
- Sharing Resources Across Domains
- Multifactor Authentication
- Communication with CipherTrust Manager
- Communication Workflow with CipherTrust Manager Behind a Load Balancer
- Configuring Cluster Node Preference
- Backup and Restore
- Integrating CTE Logging with Splunk
- Permissions
- Quorum Control
- Confidential Computing
- Operations
- Certificate Renewal
- Common Scenarios
- Reports
  - Clients Health Report
  - Clients Keys Report
  - Clients Profiles Report
  - Clients Policies Report
  - Policies Keys Report
  - GuardPoints Report
  - Clients GuardPoint Status Report
- Troubleshooting
- API Examples
  - Creating Keys
  - Creating Policy Elements
  - Creating Policies
  - Creating GuardPoints
- API Response Codes
CTE Administration
- Overview
- Interfaces
- Concepts
- Data Transformation
- Managing Profiles
- Managing Clients
  - Enabling Live Data Transformation
  - Setting Client Locks
  - Client Settings
  - CTE Linux Authentication and Client Settings
  - Changing Client Password
  - Managing Membership
  - Deleting Clients
  - Kernel Compatibility Matrix
  - Collecting Agent Information
  - Fetching Latest Capabilities from Clients
- Managing LDT Communication Groups
- Managing Client Groups
- Managing Signature Sets
- Managing Policies
  - Creating Policy Elements
  - Viewing Policy Elements
  - Creating Policies
  - Modifying Policies and Rules
- Managing GuardPoints
  - Secure Start GuardPoints
  - Considerations Before Creating GuardPoints
  - Creating GuardPoints
    - Creating Standard GuardPoints
    - Creating LDT GuardPoints
    - Creating Cloud Object Storage GuardPoints
    - Creating IDT GuardPoints
    - Creating Ransomware Protection GuardPoints
  - Enabling Secure Start for GuardPoints
  - Protecting Teradata Appliances
  - Automatic and Manual GuardPoints
  - Viewing GuardPoints
  - Viewing GuardPoint Status
  - Changing Designated Primary Set Connection
  - Changing SMB Connection
  - Removing GuardPoints
  - Disabling GuardPoints
  - Enabling GuardPoints
  - Enabling and Disabling MFA on GuardPoints
- Managing Kubernetes Storage Groups and Clients
  - Managing Kubernetes Storage Groups
  - Managing Kubernetes Clients
  - Protecting Kubernetes Clients
  - Collecting Kubernetes Agent Information
- Sharing Resources Across Domains
- Multifactor Authentication
- Communication with CipherTrust Manager
- Communication Workflow with CipherTrust Manager Behind a Load Balancer
- Configuring Cluster Node Preference
- Backup and Restore
- Integrating CTE Logging with Splunk
- Migrating CTE Configuration from Data Security Manager
- Migration Summary
- Permissions
- Quorum Control
- Confidential Computing
- Ransomware Protection
- Unique to Client Keys
- Load Balancer
- Operations
- Certificate Renewal
- Common Scenarios
- Reports
  - Clients Health Report
  - Clients Keys Report
  - Clients Profiles Report
  - Clients Policies Report
  - Policies Keys Report
  - GuardPoints Report
  - Clients GuardPoint Status Report
- Troubleshooting
- API Examples
  - Creating Keys
  - Creating Policy Elements
  - Creating Policies
  - LDT Use Cases
  - Creating GuardPoints
- API Response Codes
DDC Administration
- DDC Overview
- Concepts
  - User Groups
  - Locations
  - Information Types
  - Classification Profiles
  - Scans
  - Reports
  - Agents
- Discovering Sensitive Information
  - Local Data Stores
  - Network Storage Data Stores
  - Big Data Data Stores
  - Server Data Stores
  - Clouds
    - AWS S3
    - Azure Blobs
    - Azure Table
    - Google Workspace: Drive
    - Google Workspace: Gmail
    - Office 365: Exchange Online
    - Office 365: OneDrive for Business
    - Office 365: SharePoint Online
    - Salesforce
  - Databases
    - IBM Db2
    - MongoDB
    - Microsoft SQL
    - MySQL
    - Oracle
    - PostgreSQL
    - SAP HANA
- Logging
- Operations
- Troubleshooting
- Appendix
- Deployment Security
ProtectFile Administration
- Interfaces
- Client Profiles
- Clients
- Access
- Keys
- Rules
- Client-Rule Associations
- Network Shares
- Clusters
- Operations
- Migration from KeySecure Classic to CipherTrust Manager
- Migrating ProtectFile to CipherTrust Transparent Encryption
Secrets Management Administration
- Configure Secrets Management
- Create and Protect Akeyless Secrets
- Configuring Hashicorp Vault Proxy with CSM
- Integrating External Secrets Operator (ESO) K8s plugin with CipherTrust Secrets Manager (Akeyless)
- CSM Integration with Luna Network HSM
- CSM Akeyless Gateway Version Files for CipherTrust Manager
- Managing Akeyless Gateway Versions for CSM

CipherTrust Manager
Administration
CDP Administration
Troubleshooting
- Version 2.18

Troubleshooting

Error: While getting db info, update the connection details

After upgrading the CipherTrust Manager from versions older than 1.9.0, you must update the existing connection details.

On this page

Error: While getting db info, update the connection details

CipherTrust Manager

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+1 410-469-1651 supportportal.thalesgroup.com

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© Copyright 2019-2025, Thales Group

+1 410-469-1651 supportportal.thalesgroup.com

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